Job Summary: Act as the central link in cargo management, ensuring proactive communication, traceability, and timely, high-quality system updates. Key Highlights: 1. Central interface between customer and logistics operations 2. Proactive management of traceability and customer communication 3. Optimization of operational efficiency and documentary accuracy Serve as the central link between customer requirements and Bendini’s operational execution, ensuring comprehensive monitoring of all assigned cargoes from loading to final delivery. Guarantee proactive and transparent communication with customers, operational traceability, and accurate and timely updates of system and fiscal records, adhering to standards of agility, accuracy, and high service quality. **Key Responsibilities** **Customer Service and Interface** * Receive, analyze, and process daily transportation requests, confirming scheduling and aligning deadlines and operational conditions; * Proactively keep customers informed about cargo status, anticipating communications in cases of deviations, delays, or incidents; * Resolve low-complexity operational queries and issues (Level 1\), escalating to coordination those requiring higher-level analysis or decision-making; * Ensure service aligned with company quality standards, SLAs, and commercial guidelines. **Operational Execution and System Management** * Continuously monitor shipments via transportation management systems (TMS) and customer portals, ensuring accurate and timely information updates; * Act as the direct interface with company and third-party drivers, conveying instructions regarding pickup, delivery, safety, and risk management; * Verify and validate fiscal and operational documents (CT\-e, MDF\-e, etc.), ensuring data integrity and preventing rework, cancellations, or fiscal inconsistencies; * Ensure proper cargo traceability and compliance with internal procedures and regulatory requirements. **Productivity and Operational Efficiency** * Meet individual targets for scheduling volumes, monitoring activities, and customer interactions set by coordination; * Maintain the smooth flow of the “operational pipeline”, ensuring rhythm, organization, and efficiency in managing multiple cargoes simultaneously; * Contribute to operational stability and achievement of departmental performance indicators. **Critical Skills and Competencies** * **Assertive and empathetic communication**, capable of conveying confidence and clarity to customers—even under pressure; * **Digital agility**, with operational proficiency in TMS, customer portals, and tracking tools; * **Organization and multitasking ability**, to manage multiple operations, cargoes, and drivers simultaneously; * **Emotional resilience**, to operate effectively in a dynamic environment with operational variability and high accountability; * **Attention to detail**, with focus on documentary accuracy and information reliability. **OEA Sensitive:** Yes This position directly impacts cargo traceability, cargo security, and the integrity of logistics processes.
João Silva
Indeed · HR
João Silva
Indeed · HR
