Description
For nearly 30 years, Unetvale has been a benchmark in connectivity and fiber optics in the region, delivering high-quality internet to homes, condominiums, and businesses—always focused on technology and humanized service.
If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance!
**What will be your challenge?**
Provide remote support to field teams, assisting with scheduling and organizing services to ensure operational efficiency and high-quality service delivery.
**Key Responsibilities:**
* Support field teams by addressing questions regarding services and customer interactions;
* Conduct initial customer contacts via phone, chat, and WhatsApp, accurately registering service protocols;
* Schedule services and support (repairs);
* Assist in reviewing service orders, validating information, and entering records into the system;
* Facilitate communication between technicians and customers;
* Participate in training sessions and contribute to departmental improvements.
**What we offer:**
* Unimed Health Plan;
* Meal Voucher;
* Dental Care Plan;
* Life Insurance;
* Free Internet up to 700 MB;
* On-site Physical Activity Program;
* SESI Telemedicine;
* Fresh Fruit in the Office.
If you identify with this opportunity, please send your resume and **join Unet.**