Job Summary: Your challenge is to be the first point of contact between Unetvale and its customers, providing friendly, agile, and solution-oriented service, clarifying doubts, and strengthening customer relationships. Key Highlights: 1. Dynamic environment with growth opportunities 2. Focus on friendly, agile, and solution-oriented customer service 3. Connecting people and transforming experiences With nearly 30 years in the market, Unetvale is a regional reference in connectivity and fiber optics, delivering high-quality internet to homes, condominiums, and businesses—always emphasizing technology and humanized service. If you seek a dynamic work environment, growth opportunities, and wish to join a team that connects people and transforms experiences through technology, this is your chance! **What will be your challenge?** To serve as the first point of contact between Unetvale and our customers, delivering friendly, agile, and solution-oriented service. Your challenge will be to clarify questions, register requests, and strengthen customer relationships—contributing to satisfaction and loyalty. * **Business hours with rotating Saturday shifts.** **Main Responsibilities:** * Provide in-person, telephone, and digital channel customer service; * Clarify questions and register requests, compliments, suggestions, and complaints; * Open and monitor customer service protocols; * Support product sales and negotiations when necessary; * Update customer registration data; * Assist in organizing meeting rooms and supporting reception activities; * Manage cancellation processes following retention procedures. **What we offer:** * Unimed Health Plan; * Meal Voucher; * Dental Plan; * Life Insurance; * Free Internet up to 700 GB; * Workplace Gymnastics; * SESI Telemedicine; * Fresh fruit in the office. **If you identify with this opportunity, send us your resume and become a Unet. ?
João Silva
Indeed · HR
João Silva
Indeed · HR
