Relationship Assistant

Description

Job Summary: The Relationship Assistant will provide customer support, verify logistics incidents, perform internal processes, and identify issues for improvement. Key Highlights: 1. Customer support and problem resolution 2. Focus on process improvement 3. Challenging and customer-focused environment Cantu INC is looking for a **Relationship Assistant** in **Itajaí/SC**. Answer "yes" or "no" to the questions below and see how well you align with this high-speed team: Am I a doer? Am I obsessed with the customer? Do I enjoy being challenged by the future? Am I an ally, collaborating for the team's success? If you answered "yes" to most of these questions, we want you to help transform the tire industry with us! Apply now! We're eagerly awaiting your arrival! **Responsibilities and Duties** * Provide support for customer complaints, guiding customers on required procedures; * Verify incidents reported by logistics regarding undelivered products; * Perform internal processes to complete customer requests; * Contact customers to inform them of order status, requests, complaints, and other necessary matters; * Identify problems and highlight them to achieve resolution and drive improvements in departmental processes. **Requirements and Qualifications** * Completed High School education; * Proficiency in Microsoft Office Suite; * Strong written communication, verbal diction, and reading comprehension; * Adaptability to change; * Interpersonal relationship skills; * Problem-solving ability: capable of analyzing situations and finding quick, effective solutions; * Typing speed and system navigation agility; * Knowledge of logistics and transportation; * Multitasking: able to handle multiple demands simultaneously without compromising service quality; * Familiarity with customer service tools: experience with CRM (Customer Relationship Management) platforms, online chat, WhatsApp, email, and social media. **Additional Information** **Working Hours:** * Monday to Friday, schedule to be defined. **At Cantu INC, you'll have access to these benefits:** * Meal allowance / food voucher; * On-site cafeteria; * Transportation allowance or fuel voucher; * TotalPass; * Health insurance: Unimed Seguros, extendable to legal dependents; * Dental insurance: Sul América, extendable to legal dependents; * Pharmacy credit; * Life insurance; * Discounts on products and services; * In-house English classes (subject to policy); * Education assistance (subject to policy); * Expertires (our training platform); * New Value (corporate benefits club); * Workplace gymnastics; * "Fale Comigo" Program (psychological support); * Zenklub Platform – emotional health and wellness care; * Partnership with Petlove – benefits for your pet; * Profit Sharing Plan (PPR) (subject to eligibility policy); * Sports incentive – reimbursement for running activities. **Inclusive job opportunity also available for people with disabilities.** We are the technology and logistics platform enabling comprehensive tire solutions—guiding buyers and supporting sellers. One of the largest tire distributors in the country, present in 23 states with over 60 branches and 5 distribution centers, plus a pioneering e-commerce platform for tires. We love challenges—and, of course, speed. We plan, execute, correct, and deliver results without wasting time. Challenged by the future, we continuously seek trends and innovative solutions to simplify our customers’ lives. After all, they give meaning to our business. Our purpose is to open pathways for people and businesses, seeing everyone grow alongside us—including you! If you’re curious, love challenges and technology like we do, then this is the right place to start or advance your professional journey. \#LetsBuildTheFuture?