Logistics Assistant

Description

Job Summary: As a Logistics Assistant, you will be responsible for delighting internal and external customers by monitoring deliveries, resolving unexpected issues, and continuously seeking improvements to the customer experience. Key Highlights: 1. Delight internal and external customers 2. Resolve unexpected issues and improve customer experience 3. Be part of a team that delivers results and positive experiences **THE PROFILE WE ARE LOOKING FOR:** If you are someone who enjoys seeing everything run smoothly, loves solving problems before they escalate, and takes pride in ensuring customers receive their orders with excellence, this role is for you. As a Logistics Assistant, your mission will be to delight internal and external customers by monitoring deliveries, resolving unexpected issues, and constantly striving to enhance the experience of those receiving our products. You will work closely with logistics carriers, monitor orders, analyze performance indicators, and propose improvements based on customer feedback and satisfaction surveys. Interested? Then join us and become part of a team that delivers far more than just orders — we deliver results and positive experiences. **DAY-TO-DAY RESPONSIBILITIES:** The Logistics Assistant’s mission is to consistently pursue satisfaction and delight among internal and external customers by addressing requests, monitoring priorities, resolving delivery-related issues, and proposing improvements through analysis of customer feedback and delivery satisfaction survey results. Your main responsibilities and activities will include: * Supporting internal and external customers * Monitoring and resolving issues related to order deliveries * Monitoring and handling matters related to D2C delivery NPS * Monitoring and handling matters related to B2B customer satisfaction surveys/NPS * Filling out and tracking KPIs for the customer support area * Coordinating with logistics carriers and monitoring deliveries via tracking systems * Monitoring order status messages sent to customers via Lottus Tracking * Managing order maintenance due to issues requiring item removal during order picking and verification (HubSpot, AUGE, SAP) * Handling FITs (Findings, Issues, and Trends) related to Order Discrepancy and Delivery Loss in Soft Expert * Generating reports on support activities and process-related information Requirements: **WHAT WE EXPECT FROM YOU?** * Completed high school education * Experience in administrative routines and customer service (SAC) * Customer service experience with strong verbal and written communication skills * Knowledge of logistical operational workflows * Basic understanding of administrative processes and operating systems * Familiarity with customer service metrics such as NPS and/or Customer Satisfaction Surveys * Proficiency in Microsoft Office Suite, especially Excel **You’ll stand out if you have:** * Pursuing or completed Bachelor’s degree in Business Administration or Logistics Benefits **WHAT WILL YOU FIND AT R.BRANDS?** * Meal Allowance or Food Voucher (no deductions) * Transportation Allowance or Fuel Assistance (no deductions) * Breakfast and afternoon coffee served in fully equipped kitchens * Unimed health insurance (co-payment required) * Dental care plan * Quarterly bonus * Exclusive discounts on our brands’ products * Welcome Kit delivered at the start of onboarding * Continuous development and internal growth opportunities * Corporate University * Culture focused on innovation and entrepreneurship **WORK SCHEDULE:** On-site, Monday to Thursday from 8:00 AM to 6:00 PM, and Friday from 8:00 AM to 5:00 PM, with a one-hour lunch break. **Position located in Cidade Nova, Itajaí/SC.** **WHO WE ARE AND OUR PURPOSE?** Created to house brands operating independently from one another, R.brands is a "house of brands" — a brand portfolio company designed to embrace multiple distinct brands, each with its own unique characteristics and DNA. The new identity reflects a more dynamic, strategic, and forward-looking essence aligned with the company’s current evolution. As a "house of brands", our focus is to develop and manage lifestyle brands rooted in activity — brands that connect, inspire, and emotionally engage. Our purpose? To inspire and empower people to become the best version of themselves. Our name, R.brands, originates from the term "r.evolution", embodying both the revolution we are building and the evolution we are experiencing. Here, a major transformation is underway — and the dot in our name is not an endpoint, but rather a new starting point. Currently, we operate three brands: INVICTUS and BR FORCE in the tactical segment, and GALAPAGOS in the outdoor segment. Each has specific goals and a distinct personality, yet all align with the group’s overarching purpose — enabling synergistic and broad-based operations. We foster a high-performance environment centered on learning, innovation, and taking our values seriously: Integrity, Self-Responsibility, Tenacity, Nonconformity, Courage, and Empathy. These values define how things get done here — and who we are.