Job Summary: The Customer Service Assistant is responsible for in-person and digital service, identifying business opportunities and delivering a positive experience to members. Key Highlights: 1. In-person and digital service for members and non-members 2. Identification of business opportunities and referral to managers 3. Support in using products, services, and digital technologies **Responsibilities and Duties** **The Customer Service Assistant is responsible for front-counter service to the public at the branch.** * Provide initial in-person and digital service to members and non\-members, welcoming them and directing\-them to the channel that delivers the best experience; * Identify business opportunities during service interactions and refer them to Business Managers or appropriate channels, contributing to membership growth and branch performance; * Record all service interactions in the Cooperative's systems, ensuring traceability and continuity of service—including by other branch staff when necessary; * Support members in using available products, services, and technologies, promoting autonomy and mindful use of the Cooperative's solutions; * Encourage adoption of self-service channels and digital solutions, guiding members toward a faster, safer, and more efficient experience; * Prevent and identify potential fraud and money laundering activities, ensuring compliance with internal policies and regulatory requirements; * Deliver a positive experience to members and visitors, facilitating interaction with digital solutions and guaranteeing excellence in service and operational routine execution. **Requirements and Qualifications** * Completed or currently pursuing a bachelor's degree; * Responsibility and reliability; * Business-oriented mindset; * Engagement with team and organizational goals; * Residence in Gaspar/SC; * Preference for CPA10, CPA20, or CEA certification from ANBIMA https://www.anbima.com.br/. **Additional Information** **Nice to meet you—we are Sicredi.** Our journey began over 120 years ago as Brazil's first cooperative financial institution. Today, we continue growing and transforming daily alongside **more than 50,000 employees**. They make us the **Best Place to Work**, once again ranked #1 by Great Place To Work Brasil (GPTW). Together with **over 9 million members**, across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people's lives.** A shared purpose that unites and inspires us—driving local and sustainable development, education, and financial inclusion. We continue seeking talents who wish to help build a better world—and we want you on board. **\#JoinSicredi!**
João Silva
Indeed · HR
João Silva
Indeed · HR
