Job Summary: Analyst responsible for technical and administrative analysis of return requests, tracking the full process, and providing support to SAC and Reclame Aqui teams. Key Highlights: 1. Opportunity to build a career in an agile and dynamic environment 2. Focus on innovation, design, and technology in retail 3. An environment that values problem-solving and effective communication Join the **Portobello Shop** team, a globally recognized brand in innovation and design of comprehensive surfacing solutions. We are Brazil’s largest specialized retail network, driven since 1998 by our purpose of transforming spaces and emotionally engaging people. Here, you shape the next step of your career within an **agile and dynamic environment**. So, if you’re also passionate about retail, design, and technology—motivated by outstanding delivery and guided by customer satisfaction—this is where you belong. Come help shape the future of design at Portobello Shop! **Responsibilities and Duties** * Perform technical and administrative analysis of return requests; * Track the entire request flow until final closure; * Collaborate with Logistics, Tax, and Finance departments to enable issue resolution; * Analyze Technical Assistance (TA) requests; * Open and monitor service tickets with suppliers of complementary items; * Provide detailed technical assessments to stores regarding returns; * Offer consultative support to SAC and Reclame Aqui teams for TA or return-related cases; * Maintain constant communication with internal teams and stores to ensure swift resolution. **Requirements and Qualifications** * Bachelor’s degree completed or in progress in Business Administration or related fields; * Professional experience in post-sales, technical assistance, or customer service routines; * Intermediate proficiency in Excel and Google Sheets; * Problem-solving skills to convert complex cases into structured and rapid solutions; * Strong communication skills to interact effectively across departments and clearly convey conclusions; * Relationship management skills to build bridges between internal departments, logistics, and stores; * Proactivity to follow processes from start to finish, ensuring nothing stalls; * Organizational ability to manage multiple service tickets accurately and efficiently. **Additional Information** **What We Offer Our Portobello Lovers:** * Life insurance; * Medical and dental assistance; * Meal allowance; * Gympass; * Profit and Results Sharing Program; * Pharmacy reimbursement; * Discount network — partnerships with various institutions; * Discount on Portobello products; * Vacation bonus; * Support for dependents with disabilities (PCD); * Portobello Shop Academy — online platform with content and training programs; * Birthday day off; **We look forward to your application to become** **\#portobellolover** *All our positions are also open to people with disabilities.* We are **Portobello Shop**, the retail brand of Portobello Group. With over 160 stores, we lead in innovation and design of comprehensive surfacing solutions in Brazil. And we don’t stop there: together, we are a global benchmark in the industry. At **Portobello Shop**, we believe design has the power to transform the world. Our journey unfolds across new scenarios, new characters, and constant challenges—but our purpose remains unchanged: **Live Design, Transform Spaces, and Emotionally Engage People.** We are Brazil’s largest specialized retail network in surfacing solutions and part of a complete ecosystem uniting innovation, excellence in logistics, and passion for what we do. If you seek a place where agility meets strategy and empathy guides relationships, this is your place. **Why Join Our Ecosystem?** Working at Portobello Shop means experiencing diverse facets of a solid, continuously expanding business. Our opportunities span the entire ecosystem: * **Our Stores:** Where design comes to life. If you love customer interaction and want to fulfill dreams through expert consultation, our retail positions are for you. * **Operations (Logistics and Portobello Officina):** The engine behind our delivery. Here, we manage everything from precise logistics at our distribution centers to the artisanal and technological finishing of the Officina—transforming porcelain into art. * **Backoffice (Administrative Headquarters):** The intelligence behind the business. This is where the departments and teams supporting and driving our business operate strategically and integrally to fuel growth, innovation, and excellence across our ecosystem. ***Our Culture and Values (What Drives Us):*** We seek professionals who identify with our core pillars: * **Play Fair and Play Together:** Ethics and collaboration are foundational. * **Adaptability and Sense of Urgency:** We respond swiftly to change, focusing on what truly matters. * **Empathy:** We listen, understand, and value people to create the best solutions. * **Results-Oriented and Strategic Vision:** We plan for the future without losing sight of excellence in current execution. **Your journey starts here!** If you thrive on challenges, are passionate about innovation, and want to build a career in a dynamic and inspiring environment, explore our open positions below and join our story.
João Silva
Indeed · HR
João Silva
Indeed · HR
