Customer Service Assistant – Post-Sales

Description

Job Summary: We are seeking a Customer Service Assistant – Post-Sales to strengthen customer relationships and ensure an exceptional post-purchase experience at a decorative lighting company. Key Highlights: 1. Post-sales customer service across multiple channels 2. Problem resolution and customer retention 3. Opportunity for professional growth within the company We are a company specialized in **decorative lighting**, passionate about transforming spaces and delivering enchanting experiences to our customers. We are experiencing continuous growth and are looking for a **Customer Service Assistant – Post\-Sales** to strengthen our customer relationships and ensure an exceptional post-purchase experience. Main Responsibilities * Provide post-sales customer service via WhatsApp, e\-mail, chat, and phone calls; * Monitor orders, delivery deadlines, and status updates; * Facilitate exchanges, returns, and warranty-related matters; * Log and track support tickets in the internal system; * Handle customer complaints (customer service center and platforms such as Reclame Aqui); * Collaborate with logistics and warranty departments to resolve incidents; * Identify opportunities to improve the customer journey; * Contribute to customer retention and satisfaction; Requirements * Completed high school education or currently pursuing higher education; * Prior experience in customer service or customer support (preferably in e\-commerce); * Excellent verbal and written communication skills; * Organizational skills and ability to manage multiple simultaneous interactions; * Empathy, active listening, and problem-solving focus; * Basic knowledge of Microsoft Office suite; * Proficiency with digital systems and platforms; Preferred Qualifications * Experience with marketplaces (Mercado Livre, Amazon, Shopee, etc.); * Background in decoration, design, or lighting; * Experience with e\-commerce platforms (Shopify, Tray, Nuvemshop, etc.); * Knowledge of CRM tools or customer support systems; * Analytical mindset to identify recurring issues and propose improvements; What We Offer * + Competitive salary + Transportation allowance + On-site meals + Health and dental insurance + Pharmacy, university, and eyewear benefits + Childcare assistance for mothers + Life insurance + Gympass membership + Attendance bonus + Opportunities for internal career advancement **If you enjoy helping people, solving problems, and want to join a company that transforms spaces through light, we want to meet you!**