Technology Assistant (Store)

Description

Job Summary: Providing technical support and personalized customer service during sales and after-sales processes, aiming to deliver the best possible experience and contribute to revenue growth. Key Highlights: 1. Specialized technical support for sales and after-sales 2. Personalized service focused on customer experience 3. Disseminating technological knowledge and innovations **Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Deliver technical support for in-store and remote sales and after-sales activities, ensuring optimal customer service; * Provide personalized assistance to customers on technology-related topics and revenue-generating services; * Contribute to enhancing the customer experience within Claro stores; * Support the sales team during customer interactions and collaborate to boost sales revenue; * Identify customer needs and guide them toward the best solutions for purchasing smartphones, mobile and landline plans, TV packages, internet data plans—executing sales either in-store or via phone using Claro-approved tools for existing or new customers as required by store needs, tracking each sale from start to finish through the sales system to maximize customer satisfaction; * Prospect and seek new customers exclusively through official and Claro-approved tools; * Participate in store opening or closing procedures; * Attend VIP customers and influencers outside the store premises; * Stay informed about emerging technologies and share this knowledge with the team to improve service quality; * Complete all assigned trainings, courses, and activities diligently and within the deadlines established by the company. Submit online, APP-based, and in-person training reports. * Serve as a reference point for operational, systemic, and digital store processes, supporting the team in these areas; * Serve as a reference point for technological knowledge and skills, guiding both customers and the sales team in resolving issues related to Claro products and services, as well as general technology topics; * Adhere to Claro Group Brazil’s customer service and relationship guidelines. **Requirements and Qualifications** #### **We’re looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet and exceed their expectations; * Shows consistent commitment to learning, teaching, and developing, fostering a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business while balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Reside in Blumenau; * Currently pursuing a bachelor’s degree; * Knowledge of technology related to mobile and residential networks, video editing, device configuration, and proactivity in seeking and sharing new technological knowledge; * Proficiency in Microsoft Office suite. **Additional Information** At **Claro, people are one of our core values.** Guided by this principle, we consistently invest in the health, well-being, and quality of life of our employees! To ensure the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible working hours; * Meal and food allowance; * Medical and dental assistance; * Support for serious illnesses; * Assistance for dependents with disabilities; * Pharmacy benefit; * Daycare/Babysitter allowance; * Personal Support Program; * Claro Running; * Private pension plan; * Life insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and partnerships; * Recognition program for tenure; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team making everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connect for a more fun and productive life.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet and most stable Wi-Fi network, among many other accolades. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities, serving more than 83 million customers. We have led portability net gains for over five years—in 2022 alone, we gained 1.2 million ported lines. And there’s more: **We innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit via Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity sectors**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining services delivered with social investments in **education and citizenship projects.** **So, does it match? \#JoinClaro and help us build the future together!