**Description: Apply quickly via email:** **Requirements and qualifications:** Bachelor’s degree in Business Administration, Management Processes, Logistics, Engineering, Customer Experience (CX), or related fields; Experience in building a customer service culture, Customer Service Centers (SAC), Operations, Logistics; Hands-on experience with customer experience metrics, CRM, ERP, Power BI, and digital tools; Proficiency in CX metrics (NPS, CSAT, OTIF, FCR); Preferred experience in distribution, retail, foodservice, or complex operations. **Benefits:** Meal Voucher or Food Allowance, Attendance Bonus, Unimed Health Insurance Plan, Dental Insurance Plan **Working hours:** 8:00 AM to 6:00 PM, Monday to Friday **Knowledge:** **Education:** Bachelor’s degree — Business Administration, Management Processes, Communications, Engineering, Logistics, or related fields — completed **Technical skills:** Proficiency in tools (ERP, TMS, WMS, CRM), strong analytical capability, proficiency in metrics (NPS, CSAT, OTIF, FCR), excellent communication, decision-making ability **Behavioral skills:** Empathy with assertiveness, influence without confrontation, servant leadership oriented toward data, organization and prioritization ability, proactivity and ownership mindset, systemic view of the supply chain and customer journey 2512130202201917134