Cashier Supervisor

Description

Job Summary: Responsible for monitoring, coordinating, and controlling front-desk cashier activities to ensure excellence in customer service and accuracy in financial transactions. Key Highlights: 1. Coordinate and guide the front-desk cashier team 2. Ensure excellence in customer service and financial accuracy 3. Promote professional development and team motivation About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 23 Rede TOP stores and 6 Preceiro Atacadista stores, totaling approximately 2,000 employees, 300 checkouts, and 35,000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-desk cashier activities, guiding and clarifying operational questions from cashiers and packers in their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in customer service and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure execution of front-desk cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads on PDVs and scales; checking prices; providing and clarifying doubts; monitoring cashier transaction discrepancies (monetary movements and loss prevention); organizing informative and supportive meetings; and handling diverse customer requests; Ensure correct execution of daily cashier cash withdrawals and closings, performing physical cash counts and reconciling with system records to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to prevent queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-desk cashier losses through preventive actions such as minimizing bag waste, preventing theft, and expediting returns of perishable items, etc.; Manage personnel scheduling—including leave schedules, hour banks, vacations, and other work-hour-related demands—by monitoring managerial reports provided by the HR department and advising team members accordingly; Promote team professional development and motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance for related activities as needed; Requirements **Minimum academic qualification:** Completed high school **Specific knowledge:** Cashier operations, financial transactions **Additional information:** Fully in-person position **Work location:** Av Emanuel Pinto, 662 - Centro - Balneário Piçarras **Working hours:** 1:00 PM to 3:00 PM and 5:00 PM to 10:20 PM **Benefits:** Attendance bonus Dental plan Shopping discount program at company stores Life insurance Performance-based incentives Health insurance * Position available for persons with disabilities