Cashier Supervisor

Description

Job Summary: Responsible for coordinating and controlling front-end cashier activities, guiding the team, and ensuring excellence in customer service and financial accuracy. Key Highlights: 1. Team coordination and front-end cashier operations 2. Focus on excellence in customer service 3. Management of financial transactions and loss prevention About Us GTOP Group comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2,000 employees, 300 checkouts, and 35,000 m² of sales area. JOB RESPONSIBILITIES Responsible for monitoring, coordinating, and controlling front-end cashier activities, guiding and clarifying doubts for cashiers and packers regarding their daily tasks, approving transactions, providing necessary materials to the team, organizing meetings, and primarily serving customers—following established protocols, rules, standards, and procedures—to ensure excellence in service and accuracy in the store’s financial transactions. ACTIVITIES TO BE PERFORMED Ensure execution of front-end cashier operational procedures by guiding and monitoring daily routines, deadlines, and prescribed methods; performing loads on PDVs and scales; checking prices; providing and clarifying inquiries; monitoring cashier discrepancies (monetary movements and loss prevention); organizing informative and supportive meetings; and attending to customers across various requests; Ensure accurate execution of daily cashier withdrawals and closings, performing cash counts and system reconciliations to guarantee accuracy in the store’s financial transactions; Guarantee and organize customer flow to avoid queues; Ensure compliance with internal conduct, service, and security policies; Contribute to reducing front-end cashier loss rates by implementing preventive measures such as minimizing bag waste, preventing potential thefts, and enabling rapid returns of perishable items, etc.; Ensure people management regarding shift scheduling, time banks, vacations, and other work-hour-related demands, through monitoring of managerial reports provided by the HR department and direct guidance to employees; Promote professional development and team motivation through continuous guidance and feedback, performance monitoring, and technical training; Provide support and assistance in related activities as needed; Requirements **Minimum academic qualification:** Completed high school **Specific knowledge:** Cashier operations, financial transactions **Additional information:** 100% in-person position **Work location:** R. Guararema, 270 \- Tabuleiro, Camboriú \- SC **Working hours:** 1:00 PM to 4:00 PM and 6:00 PM to 10:20 PM **Benefits:** Dental plan Store purchase discount program Life insurance Rest room Coffee provided Sales target bonus Attendance bonus “My Referral” program Telemedicine Gym discounts * Position available for persons with disabilities