Support Analyst

Description

Job Summary: We are seeking a Support Analyst to join our Help Desk team, ensuring continuous operation of systems and equipment while delivering agile and efficient technical support. Key Highlights: 1. Providing support to internal and external customers 2. Diagnosing and resolving various technical issues 3. A distinctive and relaxed work environment with growth opportunities We are looking for a **Support Analyst** to join our **Help Desk** team. This professional will be responsible for ensuring the continuous operation of systems and equipment, providing support to internal employees, and promptly and excellently resolving incidents and technical issues. **Working Hours:** Monday to Friday, 9:00 AM to 7:00 PM **On-call Shifts:** Weekend on-call rotation (with a fixed weekday off) Dreaming of joining the \#HavanFamily? Join us! **Responsibilities and Duties** * Provide customer support to internal employees and external partners/suppliers via ticketing system or phone; * Monitor the support queue to address incoming requests; * Diagnose and resolve hardware, software, network, and corporate system issues; * Install, configure, and maintain equipment and systems; * Analyze errors and document technical procedures and solutions in ticket records; * Track pending and ongoing tickets; * Provide ad-hoc support for specific needs; * Perform tasks specifically aligned with your assigned area; * Participate in weekend on-call rotations as required; * Collaborate with other IT departments to ensure service continuity. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in technology-related fields. * Strong communication and organizational skills; * Proactivity; * Basic knowledge of Microsoft Office suite; * Proficiency in using tools and software. **Preferred Qualifications:** * Prior experience in technical support, customer service, or related areas; * Familiarity with Windows and Linux operating systems; * Experience with remote access tools; * Availability to work during the specified hours and to participate in weekend on-call shifts. **Additional Information** **What awaits you here?** * A distinctive and relaxed work environment; * Organization and transparency; * Engaged and happy team members; * Celebrations and recognition of our achievements; * Meal or food allowance; * Transportation allowance; * Profit-sharing program (PPR); * SESC membership benefits; * Partnership school benefits; * Unimed health plan (optional enrollment); * Telemedicine services via Conexa; * Corporate citizenship (6-month maternity leave and 20-day paternity leave); * Banked hours; * Growth opportunities. If you love technology, programming, and challenges that make a real difference, Havan Labs is the place for you! Located within our Administrative Center in Brusque (SC), Havan Labs brings together professionals passionate about digital innovation, working across diverse technology domains to transform ideas into solutions that delight and deliver value to our business. We have already developed hundreds of nationally and internationally recognized projects — such as RFID, Artificial Intelligence, mobile applications, and more — always applying agile methodologies and focusing on what truly matters: delighting customers, employees, and suppliers with exceptional experiences. We currently have open IT positions for professionals interested in roles such as software developer, programmer, UX/UI designer, systems analyst, and more! With an exclusive space and a collaborative, relaxed atmosphere, Havan Labs is the ideal place for those who want to grow, learn, and get hands-on to shape the future of retail. Submit your resume for our tech positions at Havan Labs and help us transform the future of retail!