#### **About the position:** We are seeking a professional to execute customer relationship strategies for Grupo Koch, including submitting offers and communicating with customers, aiming to enhance and personalize the wholesale retail customer’s shopping experience, ensuring constant updates to the brand’s app, promotional actions, and customer outreach via channels such as SMS, e-mail, push notifications, WhatsApp, etc. \#Together and United, We Are Better! And to fully realize our potential, we seek energetic, collaborative, committed individuals who pursue excellence!! Do you identify with this? Apply now! We want to meet you! **JOIN US AND GROW TOGETHER!** #### **Key responsibilities:** * Collect customer behavior-related data, such as purchase history, interactions, preferences, and feedback; * Segment customers to identify specific groups sharing similar characteristics—e.g., demographic profile, purchasing behavior, and preferences—to personalize promotional and marketing strategies; * Support the development of effective relationship strategies by providing insights and recommendations for creating targeted campaigns, loyalty programs, retention initiatives, and up-selling or cross-selling opportunities; * Monitor the Group’s CRM KPIs to evaluate the effectiveness of implemented strategies and suggest improvements; * Create reports and dashboards presenting relevant information on results, trends, insights, and recommendations to support strategic decision-making and continuous improvement of CRM strategies; * Collaborate with marketing, pricing, sales, customer service, and IT teams, sharing insights and recommendations to deliver a consistent, high-quality customer experience; * Improve the company’s commercial metrics and customer satisfaction by submitting mass and personalized offers and promotions via the app; * Perform other related tasks as needed or requested by the immediate supervisor. #### **Mandatory requirements:** * Completed bachelor’s degree in IT, Marketing, Social Communication, or related fields. #### **Desirable qualifications (advantage):** * Prior experience in this role or sector is desirable. #### **Benefits:** * Unimed health plan; * Dental plan; * Cafeteria with coffee; * Baby kit; * Life insurance; * Training programs; * Transportation allowance; * Monthly performance target; * Uniform; * University tuition assistance; * Disciplinary evaluation; * Five-year service award; * Professional advancement; * Daycare assistance; * Shopping discount program; * Pharmacy discount program; * SESC discount program; * Psychological support; * Telemedicine; * Purchase discounts.
João Silva
Indeed · HR
João Silva
Indeed · HR
