Customer Success Analyst

Description

Job Summary: The professional will be responsible for monitoring customer health, proposing success strategies, conducting meetings, analyzing data, and identifying improvement opportunities. Key Highlights: 1. Monitor customer health and mitigate churn risks 2. Propose and implement customer success strategies 3. Analyze data and present strategic insights **Job Description:** **Neighborhood: Vila Nova** **Key Responsibilities:** * Monitor the health of your assigned customers using metrics and KPIs, identifying and mitigating churn risks; * Propose and implement customer success strategies, including customized action plans; * Conduct regular meetings with your assigned customers to review their progress and align expectations; * Analyze databases to develop diagnostics, work plans, and reports; * Analyze customer success metrics and present reports and strategic insights to senior management; * Collect and analyze data to measure the software’s impact on customer outcomes and present strategic insights to senior management; * Identify upsell, cross\-sell, and contract renewal opportunities, working closely with the sales team and internal departments; * Define and implement customer success strategies aimed at maximizing customer satisfaction and retention; * Interpret customer feedback and perceptions to provide input to Product and Design teams, suggesting new features; * Conduct periodic reviews with customers to assess their progress and identify improvement opportunities; * Maintain close relationships with customers, establishing regular and proactive communication; * Track the progress of project stakeholders; * Provide necessary support to ensure the success of your assigned customers; * Prepare tracking and project delivery reports. **Requirements to Apply:** * Experience as a Customer Success professional in SaaS companies; * Passion for data and processes; * Ability to prioritize and coordinate multiple tasks simultaneously; * Experience implementing customer success strategies focused on customer satisfaction and retention; * Analytical skills to evaluate customer success metrics and identify improvement opportunities; * Ability to thrive in a dynamic, fast-paced, and collaborative environment; * Analytical capability to suggest and execute projects; * Willingness to work onsite in Blumenau. **Benefits Offered for CLT Employment:** * Transportation allowance (VT) or company parking; * R$ 35.00 per day meal voucher (VR), no payroll deduction; * Unimed health insurance; Compensation: Up to R$4\.000,00 per month Benefits: * Medical assistance * Free parking * Meal voucher * Transportation allowance Work Location: Onsite