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Job Summary: Provide humanized and high-quality customer service, identify customer needs, and build sustainable relationships to ensure satisfaction and achievement of goals. Key Highlights: 1. Humanized and high-quality customer service 2. Building sustainable relationships with customers 3. Negotiation and persuasion skills Description: * Completed high school; * Strong interpersonal skills; * Good communication skills; * Negotiation and persuasion skills; * Prior experience in customer-facing roles is desirable. Work Schedule: 44 hours per week * Provide humanized and high-quality customer service at business units and/or other designated locations; * Identify and assess customer needs to ensure satisfaction; * Provide accurate, valid, and complete information using internal documentation; * Achieve departmental targets; * Build sustainable relationships and trust with each customer through open and interactive communication; * Register/update customer information in the service system; * Request authorizations from health plans according to each plan's established policy; * Provide customer service considering all necessary information for exam execution, following the company's defined process; * Negotiate with customers regarding fees and payment methods (in accordance with the company's aligned process); * Perform other duties relevant to the position; * Safeguard confidentiality and security of information, complying with applicable regulations and policies. 2512020202181842256
