Technical Writer

Description

Job Summary: The Technical Writer will be responsible for creating content for the HCM software manual, tutorials, and supporting the communication of new features and updates, aiming to ensure customer satisfaction through clear and empathetic communication. Key Highlights: 1. Creation of technical content for HCM software. 2. Deep understanding of the software’s functionalities. 3. Focus on customer satisfaction through high-quality content. Why the challenge of developing the best solutions to drive the business of thousands of companies is also what motivates us to transform our ideas into results—creating outstanding experiences for our people and evolving the tech ecosystem. A GPTW-certified company that takes pride in its people and strives to offer growth journeys, learning opportunities, and appreciation for diversity—in both people and perspectives. Because it’s more than a job—it’s a position at Senior. **ABOUT THE CHALLENGE:** The Technical Writer will be responsible for creating content for the HCM software manual, covering business concepts and step-by-step tutorials on how to perform actions within the system. Additionally, they will support developers in producing communication materials about new features and updates to the HCM. To carry out these activities, deep knowledge of the software’s functionalities is required, including participation in analysis and alignment ceremonies with both the development (programming) team and the business team. The Technical Writer will also be responsible for planning and organizing an activity schedule, aligning with the product team on priorities and the delivery order of technical and communication materials. The Technical Writer’s work is available on the Senior Documentation Portal—check it out: https://documentacao.senior.com.br/. For this role, we seek individuals passionate about communication and technology, consistently focused on customer satisfaction through high-quality content, and committed to supporting users in performing both simple and complex daily tasks. Our work environment encourages and requires continuous improvement, seeking the best practices for executing activities—therefore, an innovative, flexible, and highly productive mindset is always encouraged and welcome. We face a major challenge as the bridge between software and people; thus, empathy toward the realities of companies using our software is extremely important, as is the ability to translate technical concepts into clear, objective content understandable by system users. **Who will be your team?** The Knowledge Management team consists of over 30 professionals from diverse backgrounds, including Journalism, Advertising, Marketing, Languages, and Information Systems. We operate in branches located in Joinville, São Paulo, Itú, and Ribeirão Preto, as well as the headquarters in Blumenau—the location for this position. **WHAT WE EXPECT FROM YOU:** * Incomplete undergraduate degree in Computer Science, Information Systems, Business Administration, Marketing, Advertising and Public Relations, Languages, Journalism, or other equivalent communication-related fields; * Proven experience in technical writing, corporate education, or institutional training; * Strong command of written Portuguese, with clear and grammatically correct communication; * Ability to easily understand technical and business instructions; * Creativity in writing engaging content on technical topics; * Experience with translation / fluency in English or Spanish; **WHAT MAY ENHANCE YOUR CANDIDACY:** * Basic knowledge of web development (HTML, JavaScript, and CSS); * Familiarity with HCM; * Knowledge of digital product usability, Markdown, and UX Writing; * Knowledge of SEO techniques; * Experience with HR systems or processes (Corporate Management, Tax Compliance, Billing, Finance, etc.); * Understanding of agile development methodologies and frameworks (Scrum, Kanban, etc.). **OUR BENEFITS:** * Health and dental insurance; * Life insurance; * PPLR – Profit and Results Sharing Program; * Wiipo Card with flexible benefits; * Wiipo Club offering exclusive discounts and advantages; * TotalPass – Gym and wellness benefit; * OnHappy – Travel advantage benefit; * Banked hours; * Citizen Company: Extended maternity and paternity leave; * Newborn assistance; * PET assistance; * Senior Corporate University; * Career development plan. **OUR SENIOR WAY OF BEING:** Our culture respects individuality and empowers people through innovation, collaboration, and autonomy. We believe in plurality, as experiences and perspectives are unique—offering opportunities that embrace diversity in people and thought. Because this is how we achieve outstanding results that drive customer success, powered by the dedication of incredible people. These details apply specifically to this opportunity, but you can explore all our open positions and learn more about being part of Senior on our careers page: senior.com.br/carreiras **We Are More Senior!** We are a Brazilian company recognized as one of the country’s largest enterprise management software developers. With over 35 years of history and nationwide presence, we drive the digital transformation of thousands of companies through technology. We expanded into international markets with the acquisition of a company in Colombia, strengthening our presence across Latin America. The quality of our solutions stems from the work of over 3,600 professionals and a comprehensive portfolio designed for top performance. Guided by our purpose—Empowering People and Accelerating Businesses—we have been recognized eight times as a Great Place to Work®. We continue growing consistently, valuing people, culture, and collaboration—because accelerating the future is part of who we are. Discover more about us at **www.senior.com.br**, or follow our content on social media: