Job Summary: A professional to coordinate the customer service workflow, ensure responses within SLAs, improve customer satisfaction metrics, and proactively address post-sales situations. Key Highlights: 1. Coordinate the customer service workflow and SLAs 2. Improve customer satisfaction metrics 3. Proactively address post-sales situations An entrepreneurial development company is seeking a Customer Success Coordinator in Itapema (Downtown). **Responsibilities:** Coordinate the customer service workflow, ensuring responses within defined SLAs. Monitor and improve customer satisfaction metrics. Proactively address recurring post-sales situations. Establish standardized communication processes with customers. Integrate information with construction, engineering, and legal departments. Accompany the key handover process with customers,ão). Support customer satisfaction surveys. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Duration: Full-time * Work Schedule: To be determined.
João Silva
Indeed · HR
João Silva
Indeed · HR
