Customer Service Representative

Description

Job Summary: We are seeking a proactive and organized professional for customer service, providing support, clarifying doubts, and assisting with post-sales matters. Key Highlights: 1. Agile, courteous, and efficient customer service 2. Assisting in the continuous improvement of customer experience 3. Communication, organization, and attention to detail We are looking for a communicative, organized, and proactive professional to work in the Customer Relationship (SAC) department. The candidate will be responsible for providing customer support, clarifying doubts, tracking orders, and assisting with exchanges, returns, and post-sales matters, ensuring agile, courteous, and efficient service. Main Responsibilities: * Provide customer service via WhatsApp; * Track orders, delivery deadlines, and exchange/return requests; * Route requests to the respective departments; * Record information and monitor pending items; * Assist in the continuous improvement of service quality and customer experience. Requirements: * Strong written and verbal communication skills; * Organization and attention to detail; * Ability to interact effectively with diverse customer profiles; * Basic computer and customer service tool knowledge; * Proactivity and accountability. Compensation: R$2.200,00 per month Benefits: * Transportation allowance Work Location: On-site