FLV Supervisor

Description

Job Summary: Responsible for supervising, organizing, controlling, and monitoring daily operations of the FLV department, aiming to maximize operational efficiency and product quality. Key Highlights: 1. Promote professional development and team motivation 2. Ensure personnel management and work scheduling 3. Focus on customer experience and sales targets About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. Managed by a multi-family administration, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring daily operations of the FLV department, guiding and clarifying team questions, preparing and managing work schedules, overtime, and time-off requests, defining timelines and standardizing procedures, aiming to maximize operational efficiency, product and service quality, while complying with regulations, good practices manual, hygiene and safety standards, established guidelines and targets, as well as providing customer service and sales support. ACTIVITIES TO BE PERFORMED Ensure a positive shopping experience for customers by addressing their needs, surprising them, and guiding them regarding the variety of products offered, as well as making sales suggestions; Ensure, promote, and enhance sales targets through strategic planning of product mix, defining timelines and displaying the most attractive and distinctive products, while maintaining courteous customer relationships; Ensure reduction of FLV losses and spoilage by guiding, monitoring, and controlling the team and daily activities, suggesting and implementing recovery actions where possible, as well as defining and standardizing operational procedures; Ensure management of purchase orders for the department, analyzing and managing inventory levels along with historical sales data, seasonality, and specific promotions, planning procurement in advance to guarantee adequate supply and replenishment without stockouts, losses, or disruptions; Ensure that the product counter is always fully stocked, correctly priced, organized, and clean, guiding, controlling, and monitoring daily routines; Ensure proper receipt of goods, as well as organize, guide, and/or store them in refrigerated chambers, following hygiene, safety, and pre\-established standards; Keep the team informed and updated about new products; Ensure personnel management regarding time-off schedules, time banks, vacations, and other matters related to working hours, by reviewing managerial reports provided by the HR Department and advising team members; Promote professional development and team motivation through regular feedback and guidance, performance monitoring, and continuous improvement via technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Maintain department organization and cleanliness, including equipment and utensils, by adhering to daily sanitation procedures, and requesting equipment calibration and maintenance when necessary; Requirements Maintain team unity and engagement despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts, considering store context and timing, seasonality, and location. **Additional Information:** Experience (in the field) **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school education **Specific Knowledge:** Experience in counter setup, food handling, sales analysis, margin assessment, loss tracking, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Retail Store Purchase Discount Program Life Insurance * Position available for persons with disabilities (PCD)