SALES ASSISTANT

Description

Job Summary: Support the sales department in executing administrative, operational, and customer service routines to organize processes, enhance agility, and ensure quality in the customer experience. Key Highlights: 1. Support sales representatives and inside sales teams in daily commercial routines. 2. Provide initial customer service via telephone, email, and digital channels. 3. Assist in drafting, reviewing, and sending commercial proposals. **MISSION** Support the sales department in executing administrative, operational, and customer service routines, contributing to process organization, responsiveness to requests, and quality of the customer experience, aiming to efficiently support sales activities and achieve departmental goals. **MAIN RESPONSIBILITIES** * Support sales representatives and inside sales teams in daily commercial routines; * Provide initial customer service via telephone, email, and digital channels; * Provide basic information regarding products, delivery timelines, and order status; * Route specific requests to the responsible sales personnel; * Assist in drafting, reviewing, and sending commercial proposals; * Register and update customers, products, and commercial terms in the system/CRM; * Monitor production and delivery timelines with internal departments; * Support communication with customers regarding order status and timelines; * Maintain organized documents, files, and commercial department records. **REQUIREMENTS** * Bachelor’s degree in Administration, Commercial Management, Marketing, or related fields (currently pursuing or completed) is preferred; * Familiarity with commercial processes and sales; * Basic Excel proficiency.