Customer Relationship Center

Description

Job Summary: We are seeking a professional for our Customer Relationship Center, focused on empathetic service, patient conversion, and strategic conversation management. Key Highlights: 1. Strategic customer service aimed at converting leads into patients 2. Focus on communication, organization, and proactivity 3. An opportunity for those who thrive on goals and results JOB POSTING – CRC (Customer Relationship Center) Studio Prime Odonto Clinic About the Opportunity Estúdio Prime Odonto is a high-end dental clinic specializing in excellence in treatments and delivering an exceptional patient experience. We are looking for a professional for the Customer Relationship Center (CRC), with a focus on service, human connection, and patient conversion. We are not merely seeking someone to "respond to messages." We seek someone capable of guiding conversations, generating value, and transforming leads into patients. Main Responsibilities * Customer service via WhatsApp, phone, and social media * First contact with marketing-generated leads * Understanding patient needs * Secure appointment scheduling * Strategic confirmations and follow-ups * Handling objections (time constraints, fear, indecision) * Calendar organization and system usage Ideal Candidate Profile * Communicative and confident in interpersonal interactions * Organized and proactive * Enjoys speaking with people * Handles rejection without becoming demotivated * Goal- and results-oriented * Tech-savvy This role is NOT suitable if: * You seek only an operational role * You struggle with interpersonal communication * You dislike goal-setting * You require constant supervision Preferred Qualifications * Experience in sales or customer service * Experience working in dental clinics * Knowledge of sales techniques * Experience with WhatsApp Business or CRM systems Compensation Base salary: R$ 2.300,00 + Performance-based variable (goal-driven) How to Apply Send your resume plus a voice message (up to 1 minute) introducing yourself to: (47) 99742-5368 In your voice message, please address: * Who you are * Your experience in customer service/sales * Why you believe you are a good fit for this position Employment Type: Full-time CLT Pay: Starting at R$2.300,00 per month Benefits: * Dental care coverage * Transportation allowance Work Location: On-site