Hey! Do you believe there's always a different and better way to do things? Come innovate and grow with us at Unifique! We're looking for an engaged and creative individual. Did you read this description and believe you can contribute? Send us your resume! **This and all other advertised positions are available for PwD (People with Disabilities)** **Responsibilities and duties** * Conduct feedback meetings and performance evaluations within the team; * Monitor and evaluate queues across the company's official customer service channels; * Identify training needs within the company; * Ensure compliance with response and resolution timelines for corporate customer issues; * Prepare department and team productivity and efficiency reports; * Follow and apply the company's quality standards; * Ensure corporate support teams are trained and qualified for their roles; * Participate in alignment meetings with internal and external teams on corporate projects; * Relay information to superiors whenever necessary. **Requirements and qualifications** **Skills:** Knowledge of Telecommunications Networks; Knowledge in equipment configuration; Flexibility and adaptability to business, people, and processes; Office Suite; Corporate communication and negotiation skills; Knowledge in Management and Agile Methodologies (such as SCRUM, Kanban, Ishikawa). **Education:** Completed or ongoing Bachelor's degree in Administration, Networking, Telecommunications, or related fields. **Additional information** **Working hours:** Monday to Friday, from 08:00 to 12:00 and from 13:12 to 18:00 Opportunity for in-person work in the city of Timbó. ### **Benefits for those who work here** Health Insurance Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Newborn Child Assistance PPR - Profit Sharing Program Quinquennial Award - recognition for years of service Psychological Support Childcare Assistance Assistance for children with disabilities Birthday Gift Uniforms and equipment Partnerships Discounts on services Unifique Since 1997, we have been guided by customer centricity, offering telecommunications solutions for homes, businesses, and government. We have an innovative mindset, combining cutting-edge technology with personalized service that makes all the difference. We were born in Timbó, Santa Catarina, and have evolved through significant changes: new connections, emerging technologies, and new demands from customers and users. We've expanded our presence across multiple cities in the states of Rio Grande do Sul, Santa Catarina, and Paraná, always maintaining excellent service and transparent, honest relationships. In 2021, we won the 5G auction and took on the mission of bringing this innovative technology to 670 municipalities with up to 30 thousand inhabitants by the end of 2029. This milestone in our history has been accompanied by several recognitions from Anatel, including Best Broadband Provider in Southern Brazil for six consecutive years! We develop solutions for people's future and create growth opportunities for those who make things happen! All this through strong collaboration and valuing high performance. Here, you won't just participate—you'll co-create the future! Be part of the future with us! Unifique, making life easier since 1997! **All our opportunities are available to People with Disabilities** ### **Benefits for those who work here** Health Insurance Dental Plan Pharmacy Network Life Insurance Transportation Allowance Meal Allowance Education Assistance Complimentary Internet School Supplies Assistance Newborn Child Assistance PPR - Profit Sharing Program Quinquennial Award - recognition for years of service Psychological Support Childcare Assistance Assistance for children with disabilities Birthday Gift Uniforms and equipment Partnerships Discounts on services Unifique