Handle customer service and support, ensuring efficient resolution of requests, clarification of doubts, registration of incidents, and maintenance of customer satisfaction, thereby contributing to the quality of the company's relationship with its consumers Requirements: Provide customer service via telephone, email, chat, WhatsApp, and other communication channels; Register and track requests, complaints, suggestions, and compliments; Identify customer needs and propose appropriate solutions; Ensure timely responses within the deadlines established by the company; Monitor customer service and satisfaction metrics; Update CRM systems and customer service platforms; Forward requests to responsible departments when necessary; Conduct follow-up on incidents until resolution; Support customer retention and loyalty initiatives; Prepare customer service and incident reports; Contribute to improvements in customer service processes; Comply with internal policies, quality standards, and LGPD. Desirable \*Strong verbal and written communication skills Required: Competency consistently demonstrated at a high level across all situations, serving as a role model for others. \*Empathy and customer focus Required: Competency consistently demonstrated at a high level across all situations, serving as a role model for others. \*Patience and resilience Required: Competency consistently demonstrated at a high level across all situations, serving as a role model for others. \*Organization and attention to detail Competency consistently demonstrated at a high level across all situations, serving as a role model for others. Benefits \*Meal allowance \*Mobility benefit \*Meal benefit \*Cost-of-living allowance (Note: All these benefits are consolidated onto an iFood card provided by the company) Additional Information WhatsApp: 47 93385\-9123
João Silva
Indeed · HR
João Silva
Indeed · HR
