**Who We Are:** We are Inovadora, one of Brazil’s leading software companies in the healthcare and social assistance sectors. We believe in innovation and technology—but true innovation only happens through hard work and by challenging the impossible. We aim to grow as a company, as a team, and as individuals. **Success in This Role:** Acting as the bridge between the client and Inovadora, translating client expectations into solutions that resolve their pain points and add value to this partnership. **What You’ll Do:** * Implement our systems at client sites, ensuring installation, configuration, and testing processes are executed successfully, enabling clients to operate the contracted modules effectively; * Conduct training and refresher sessions for clients on how to use our systems, taking full ownership of the end-to-end process; * Test implementation modules and features offered in each system version prior to release and deployment; * Manage documentation generated during implementations, ensuring all agreements, reports, and other documents are validated and signed to confirm service delivery; * Provide technical support—ranging from basic to advanced—to Inovadora’s clients via phone, email, chat, or corporate WhatsApp, identifying issues faced by clients and assisting in their resolution; * Log support tickets for all interactions, thoroughly documenting client requests, as well as system defects and flaws, and routing those requiring cross-departmental support to the appropriate teams; * Monitor open tickets to ensure clients receive timely responses to their requests within agreed-upon deadlines. **How You’ll Do It:** * Assumes responsibilities aligned with the department’s plan; * Understands the business and has a solid grasp of interdependencies among relevant variables; * Makes operational decisions—even when no precedents exist—while understanding the impact of those decisions on their team and on stakeholders with whom they interface most closely; * Receives prioritized responsibilities and seeks guidance and support whenever needed; * Delivers outputs of varying complexity, predominantly simple and standardized ones; * Delivers high-quality results even when extra effort is required. **What You’ll Need:** * Basic computer skills (Windows and Linux); * Proactivity in identifying and resolving problems, ensuring client satisfaction; * Strong verbal and written communication skills.