Senior Support Engineer – On-site

Description

Summary: Join as a Senior Support Engineer to troubleshoot technical issues, provide timely customer feedback, and offer support in the Data Center Power and Control Division. Highlights: 1. Troubleshoot technical issues and resolve network problems 2. Identify hardware and software solutions for customers 3. Provide excellent customer support and documentation **Área de Atuação:** Docker Cloud Contract support Network Protocols VPN**Cidade:** Blumenau**UF:** SC**País:** Brasil**Location: Blumenau/SC** **Position Description** ------------------------ **At a Glance** **Legrand** has an exciting opportunity for a **Senior Support Engineer** to join the **Data Center Power and Control Division** **ZPE Systems Team** in **Blumenau/SC, Brazil.** ZPE Systems is looking for talented and technically skilled candidate with excellent interpersonal skills to work as a L3 Technical Support engineer position. The **Senior Support Engineer** will troubleshoot technical issues, understand issues reported by customers and convey to Engineering team, when necessary, provide timely customer feedback, among other duties. Moreover, the Senior Support Engineer will need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication. **What Will You Do?** * Identifying hardware and software solutions. * Troubleshooting technical issues. * Resolving network issues. * Installing and configuring hardware and software. * Speaking to customers to quickly get to the root of their problem. * Providing timely and accurate customer feedback. * Talking with customers through a series of actions to resolve a problem. * Following up with customers to ensure the problem is resolved. * Providing support in the form of procedural documentation. * Managing multiple cases at one time. **Skills/Knowledge/Abilities:** * **Bachelor Degree** in Computer Science or Information Technology. * Certification in Microsoft, Linux, or Cisco is advantageous. * Prior experience in tech support, **at least 3 years with Data Centers**. * Proficiency in Windows/Linux/Mac OS. * Knowledge in **Networking, Routing protocols, Virtual Machine/Docker.** * Knowledge in Console Server, PDU, KVM, Service Processor. * Knowledge in **IPSec, SSL VPN**. * Knowledge in **Cloud (AWS, GCP)**. * Comfortable in putting hands on hardware and hand tools. * Attention to detail and good problem\-solving skills. * Excellent interpersonal skills. * Good written and verbal communication in **English and Portuguese**. * A strong sense of ownership about their work. * We prefer candidates who can work **in\-person in our office in Blumenau.** **Contract Model:** Regular (CLT \+ benefits) – **On\-site position in Blumenau/SC**