IT Assistant

Description

Job Summary: Ricoh Brasil is seeking a proactive IT Assistant for technical support of printing equipment at its client Bunge, ensuring efficiency and customer satisfaction. Key Highlights: 1. Opportunity to work with technology and customer service. 2. Ensure efficient operation and availability of printing equipment. 3. Professional development in technological solutions and document management. ***IT Assistant \| Technical Support and Print Operations*** ***About the opportunity:*** Ricoh Brasil is looking for an **IT Assistant** to work directly with our client Bunge, contributing to operational efficiency and ensuring the availability and quality of printing equipment used by end users. If you are **organized, proactive, and enjoy working with technology and customer service**, this opportunity may be right for you! ***Position Mission:*** Ensure **efficient operation and availability of printing equipment**, delivering agile and excellent user support, thereby enhancing productivity and customer satisfaction. ***Key Responsibilities:*** * Restock printers with **paper and toner** * Provide **Level 1 user support** * **Open and track technical service tickets** * Internally communicate equipment movements * Perform **external cleaning and organization of equipment** * Operate **copying, printing, binding, and finishing services** * Monitor and request **supplies and materials** * Generate **availability and consumption reports** * Support administrative routines of the operation * Maintain **close relationships with users**, ensuring excellence in service delivery ***✅ Requirements:*** * **Completed high school education** * Basic knowledge of **IT and user support** * Aptitude for **customer service and problem resolution** * **Preferred qualifications:** * Experience in **printer support or maintenance** * **Analytical profile with strong problem-solving orientation** * Interest in **technology and technical support** ***Work Location:*** *Rod. Jorge Lacerda, 4657 \- KM 20 \- Poço Grande, Gaspar \- SC, 89115\-285* Ricoh Brasil \| Dedicated assignment at client Bunge * ***Working Hours:*** Monday to Friday \| 8:00 AM to 5:00 PM **Why join Ricoh?** Ricoh Brasil is a global leader in **technological solutions and document management**, serving major enterprises and offering an environment focused on learning and professional development. Minimum Education Level: Technical Course