Job Summary: Implementation Leader to manage the team responsible for system implementation, ensuring quality, deadlines, and a positive customer experience. Key Highlights: 1. Strategic position linked to customer success in post-sales. 2. Lead team, ensure quality, and optimize implementation processes. 3. Strong interface with Commercial and Support teams. An established technology company is seeking an Implementation Leader to manage the team responsible for implementing its commercialized systems. This role is strategic and directly tied to customer success in post-sales. The professional will not perform technical implementation directly but will be responsible for leading the implementation team, ensuring delivery quality, organizing schedules, and monitoring area KPIs. The position involves strong collaboration with Commercial and Support teams. **Main Responsibilities** * Lead the implementation team * Ensure implementations are executed with quality, on schedule, and delivering a positive customer experience * Monitor team schedules and workload * Act as escalation point in critical customer situations * Track KPIs and team performance * Collaborate closely with Commercial and Customer Support/Support teams * Support process organization and continuous improvement Requirements: * Solid people management experience * Experience in system implementation, onboarding, technical support, or related areas * Strategic, analytical, and organized profile * Ability to handle pressure and high-volume workloads * Strong communication skills and customer relationship abilities * Experience in technology or software environments **Preferred Qualifications** * Experience with systems targeting accounting, tax, or payroll areas * Degree in Business Administration, Accounting, or Project Management Benefits: * Meal/Voucher Allowance: R$ 1.166,00 * Cost-of-living allowance: R$ 350,00 * Health insurance * Dental insurance * Corporate market access * On-site cafeteria * Partnerships and agreements