Job Summary: Level 1 Support Analyst to work in a regulated, dynamic, and constantly evolving fintech environment, serving as the first point of contact for users. Key Highlights: 1. Passion for technology and problem solving 2. Strategic role in customer experience 3. Continuous learning and real market impact We are hiring at Fourbank|Pagme Itajaí SC | On-site | Full-time If you are passionate about technology, enjoy solving problems, and believe that excellent customer service makes all the difference, this opportunity could be your next career step. We are seeking a Level 1 Support Analyst (Senior level) to serve as the first point of contact for our users. You will play a strategic role in the customer experience, working in a regulated, dynamic, and constantly evolving fintech environment. Work model: On-site in Itajaí SC Employment type, salary, and benefits to be discussed Selection process: Resume screening HR interview Individual interview with recruiter and CTO Final interview with CEO How to apply: Send your resume to * vagas@fourbank.com.br * Subject: Level 1 Support Position – Itajaí SC If you seek growth in a financial technology environment with continuous learning and real market impact, we want to meet you. Job type: Permanent CLT or Freelance / PJ Compensation: R$4,000.00 – R$4,040.00 per month Benefits: * Dental insurance * Life insurance * Food allowance * Meal voucher * Transportation allowance Selection question(s): * Are you available to work on-site in Itajaí/SC? * How many years of experience do you have as a support analyst? Experience: * Technical Support (Mandatory)