Commercial Supervisor - Expresso Blumenau

Description

Job Summary: The professional will manage commercial activities, analyze proposals, monitor goals, develop the team, and conduct post-sales activities to ensure customer retention. Key Highlights: 1. Commercial team management and development 2. Proposal and billing analysis for profitability 3. Monitoring of departmental goals and KPIs Description: * Bachelor's degree in Administration, Marketing, or related fields. * Experience in commercial sector activities, Customer Service, and/or related areas. Lead and administer the commercial department team’s activities, managing the physical, human, and material resources made available to ensure adherence to pre-established standards and achievement of departmental objectives and goals; Analyze feasibility and prepare commercial proposals according to each client’s merchandise profile, following the company’s Commercial Policy, to support sales representatives, account executives, and managers in decision-making regarding approval or rejection of commercial proposals, aiming to finalize negotiations; Analyze billing from commercial proposals by reviewing freight value reports submitted by clients, to verify alignment with negotiated terms and assess whether the commercial proposal is profitable for the service provided; escalate for resolution when misalignment occurs; Ensure preparation, facilitation, and provision of supporting materials for participants of the Regional Commercial Weekly Planning Meeting (RPS), as well as develop and monitor execution of the Action Plan to address unmet KPIs; Monitor the external sales team’s schedule of in-person visits via dedicated reports to ensure both quantity and quality of visits, aimed at gathering information for developing or revising freight rate tables; Identify potential new customers for outreach by the external sales team, through proactive research or analysis of internal/external reports, to contribute toward achieving unit performance targets; Verify and implement manager- and client-approved proposals by comparing system-entered data against signed physical copies, ensuring data reliability and consistency; Conduct post-sales activities via commercial visit reports and telephone follow-ups with clients to ensure effectiveness of commercial visits and assess satisfaction with services rendered, thereby enhancing customer retention; Support quotation closing processes by adhering to commercial policies, company procedures, and manuals, to ensure successful execution of negotiated deals; Develop team members’ technical and behavioral competencies through training sessions and periodic meetings, promoting the company’s essence, values, and DNA, encouraging ownership mindset, teamwork, quality of work life, and continuity of the organization’s succession model through high-performance team development; Monitor commercial department goals and KPIs and take corrective actions as needed to achieve productivity targets, reduce costs, and minimize waste; 2511060202271852397