Pousada Receptionist – Canto da Vigia (Oceanfront)

Description

Job Summary: A pousada is seeking a welcoming and organized Receptionist to deliver a warm and enchanting guest experience while managing guest interactions, reservations, and administrative routines. Key Highlights: 1. In-person, telephone, and WhatsApp guest service 2. Reservation and occupancy management for the pousada 3. A pleasant work environment with opportunities for professional development We are looking for a **Receptionist** to join our oceanfront pousada in Penha/SC. We seek a welcoming, organized individual with excellent communication skills, capable of delivering a warm and enchanting guest experience. ### **Responsibilities:** * Provide in-person, telephone, and WhatsApp guest service; * Package and sell room stays, presenting options, rates, terms, and unique features of the pousada; * Perform efficient and courteous check-in and check-out; * Manage reservations in the system and monitor pousada occupancy; * Provide information on services, operating hours, and local attractions; * Assist in resolving guest requests and unexpected situations; * Support simple front-desk administrative tasks; * Maintain an organized and welcoming environment. ### **Requirements:** * Completed high school education; * Strong verbal and written communication skills; * Customer service and negotiation skills; * Organizational ability, courtesy, and proactivity; * Availability to work on a rotating shift schedule. ### **Preferred Qualifications:** * Prior experience in hospitality, tourism, or customer service; * Familiarity with reservation systems; * Basic English or Spanish. ### **What We Offer:** * A pleasant work environment in a privileged oceanfront location; * Opportunities for professional growth in the hospitality industry; * Market-competitive remuneration plus benefits. ### **Required Knowledge and Skills:** Negotiation, Microsoft Office Suite, Administrative Processes ### **Department:** Pousada Canto da Vigia