Lead the team in executing operational processes related to customer service, pickup and delivery, distribution, and cargo handling, adhering to the company's established norms, policies, and guidelines, ensuring compliance with predefined standards and schedules. **Responsibilities and Duties** * Lead and manage activities across customer service, route planning, pickup and delivery, and cargo handling processes, in accordance with the company's established norms, policies, and guidelines; * Manage physical, human, and material resources within the department, respecting established policies, guidelines, and procedures; * Oversee vehicle loading and unloading processes, ensuring vehicles are available for loading according to scheduled times; * Ensure proper and balanced distribution of volume and cargo among vehicles, respecting predefined routes and deadlines; * Inform drivers about vehicle release and travel routes to enable timely departure; * Monitor the return process for goods, ensuring correct routing, handling, packaging, and identification to prevent damage and loss; * Identify and address discrepancies concerning goods not delivered or misrouted, including damage, loss, or undeliverable customers; * Conduct client visits whenever necessary and guide auxiliary staff and drivers in resolving issues related to cargo pickup and delivery; * Support other departments within the unit in resolving operational process-related issues; * Delegate tasks to subordinates based on operational needs, following the area’s defined planning; * Monitor departmental goals and KPIs, analyzing processes and implementing action plans to correct deviations, drive continuous improvement, and ensure customer satisfaction with services provided; * Communicate goals and KPIs to the team under supervision; disseminate updates regarding corporate policies, processes, and other directives related to the department; * Promote Expresso São Miguel’s purpose, vision, and values among the supervised team, supporting activity execution to sustain company culture and achieve organizational strategic objectives; * Carry out all People Management processes, including recruitment, probationary period follow-up, development, feedback, training, guidance, registration updates, personnel file updates, disciplinary actions, work schedule and timekeeping maintenance, vacation scheduling, horizontal or vertical salary promotions, and contract termination; * Represent the company externally—via power of attorney or letter of representation—before stakeholders and other external organizational agents; * Propose operational process improvements to support medium- and high-complexity projects aimed at optimizing activities, reducing costs and rework, and enhancing service levels for customers; * Ensure appropriate use of individual and collective safety equipment; * Stay updated on technological trends and innovations relevant to the field of expertise and sectoral requirements; * Support hierarchical superiors by providing information on routines and procedures; * Follow implemented workplace policies, norms, and procedures, contributing to their continuous improvement; * Comply with and respect standard and occupational safety procedures both within the company and at third-party establishments (clients); use individual and collective safety equipment appropriately and instruct others on its correct usage; * Maintain organization and preservation of equipment and tools provided by the company, as well as handled goods and products, avoiding waste; * Perform other related duties as required by the position and the company, upholding organizational values and principles. **Requirements and Qualifications** * Experience in distribution and cargo handling processes and/or pickup and delivery or related activities; * Currently pursuing a Bachelor’s degree in Logistics, Business Administration, Management Processes, or related fields. With **30 years** of operation in the transportation market, we recognize our commitment across multiple dimensions—social, environmental, and economic. We strive to instill this awareness within our team so that every employee can develop fully and feel proud to represent Expresso São Miguel’s values beyond our gates—with respect and seriousness. Expresso São Miguel operates over **180 units, 2,800 vehicles, and employs 10,000 direct and indirect professionals**. Expresso São Miguel’s entire infrastructure is dedicated to less-than-truckload (LTL) freight transportation, granting us the strongest presence across Brazil’s South and Southeast regions. Yet we are more than trucks, equipment, or awards—we are not merely a freight carrier. We are people making a difference, day after day, in the LTL freight services segment. That’s our “way”! From the outset, we have been guided by our DNA—and will continue developing initiatives to preserve our essence: innovative management, operations, expansion, development, and growth processes. Since our inception, we have prioritized understanding and mitigating the environmental and societal impact of our services. This is what it means to be Expresso São Miguel! Are you just entering the job market and ready to hit “Play” on your career? **Learn about our internship program: https://playnacarreiraesm.gupy.io/** Do you already have experience and are prepared to accelerate your career? **Learn about our Trainee Program:** **https://traineeesm.gupy.io/** **All our positions are open to Persons with Disabilities (PwD)**