Customer Service Assistant

Description

About Almah In 2017, Almah was founded to revolutionize condominium management. Drawing from real market challenges, we created a comprehensive and intuitive solution that goes far beyond a simple tool. Today, we impact the lives of over 300,000 condominium units, increasing administrators' productivity by up to 50% and boosting syndics' process efficiency by 60%, while maintaining 100% transparency with our customers. If you seek a company that values innovation, join Almah! We are a company that deeply understands the condominium management sector because we have stood on the other side. Our solutions are tested and validated by real administrators, ensuring we deliver efficiency and innovation to our clients. Working at Almah means participating in a revolution within the condominium management market—helping administrators become more productive, automated, and profitable. “It works well—that’s why it’s good.” This phrase motivates us to develop solutions and improvements that provide our customers with peace of mind and security. It’s not enough to look good; functionality is essential—we replace complexity with practicality. **RESPONSIBILITIES:** Provide customer support via phone, chat, WhatsApp, and Google Meet Resolve technical issues with users. Perform bank and invoice homologations. Open tickets with partners. Perform data import tasks. **REQUIREMENTS:** Strong teamwork skills; Excellent verbal and written communication; Ability to build rapport with customers; Intermediate knowledge of Microsoft Office; Tech-savviness; Experience providing customer support via chat. **PREFERRED QUALIFICATIONS:** Knowledge of condominium management. **BENEFITS: WORK SCHEDULE AND LOCATION:** On-site work in Brusque. Working hours: 8:30 AM to 6:00 PM. Our selection process begins the moment you apply! Put your best foot forward in this first step—we review every candidate and provide feedback even to those who do not advance to subsequent stages. * Reminder: Our opportunities are inclusive and open to all candidates, including Persons with Disabilities (PwD). * ️ Personal data collected during this selection process will be used exclusively for recruitment purposes, in compliance with Brazil’s General Data Protection Law (LGPD), ensuring the security and confidentiality of all provided information. By applying to this position, you consent to the use of your data as described in this notice.