Quality Assistant

Description

Job Summary: This role involves contributing to operational efficiency, quality, and productivity through participation in quality management system maintenance and certifications, aiming to improve customer satisfaction and increase profitability. Key Highlights: 1. Support the Quality Management System and certifications 2. Implement quality methodologies (Lean 6 Sigma, 5S, Kaizen, PDCA) 3. Contribute to customer satisfaction and profitability **Location:** Blumenau, Santa Catarina, Brazil **Job ID:** R0109929 **Date Posted:** 2026\-02\-02 **Company Name:** HITACHI ENERGY BRASIL LTDA. **Profession (Job Category):** Quality Management **Job Schedule:** Full time **Remote:** No **Job Description:** **The opportunity:** Contribute to increased operational efficiency, quality, and productivity across the entire production chain by participating in the maintenance of the Quality Management System and its certifications, with the objective of improving customer satisfaction and increasing profitability in a safe working environment, aligned with defined policies, procedures, and strategies. This is a position requiring 100% on-site work in Blumenau/SC. **How you will make an impact:** * Support operations on technical matters related to the Quality Management System. * Assist in processes, methods, and work routines that ensure higher and more efficient productivity while minimizing costs; conduct business process assessments; provide support to company departments; develop standards through processes, procedures, and workflows; standardize forms and conduct internal audits; act as an internal multiplier of procedures and standards; manage documents related to the quality area; develop quality indicators; collect information and distribute documents, supporting the Quality Manager/Coordinator. * Support departments involved in enhancing manufacturing/production processes as well as administrative processes within the business area: * Execute low-complexity process mapping in business areas to establish standardized processes and identify improvement opportunities; * Assist in implementing quality methodologies (Lean 6 Sigma, 5S, Kaizen, PDCA, among others); * Participate in root cause investigations and development of action plans to address Non-Conformities identified during production process inspections, interacting with responsible departments to implement solutions. * Support activities related to Quality certifications. * Support planning and monitoring of internal audits of the Quality Management System and process audits, analyzing non-conformities and supporting business areas in using quality tools for root cause analysis and implementation of improvement and corrective actions. * Support planning and monitoring of external certification and/or customer audits, acting as a facilitator to meet auditors’ needs and assisting audited departments in demonstrating compliance with regulatory requirements. * Support business areas in analyses aimed at identifying low-complexity projects for improvement and operational excellence. Participate in root cause analyses and development of action plans to resolve issues and improve processes. * Prepare and deliver training related to quality procedures to enhance the organization’s capability for continuous improvement. * Monitor handling of customer complaints, interacting with relevant departments to ensure appropriate resolution. * Support business areas in customer satisfaction surveys and in the proper use of specific tools for conducting such surveys, as well as in organizational processes for managing customer feedback. * Support business areas in controlling measuring equipment (metrology system), verifying equipment calibration due dates, acting as a facilitator to ensure equipment is sent for calibration, delivering user training on proper handling of measuring equipment, and preparing reports on calibration process status when necessary. * Responsible for ensuring compliance with applicable internal and external standards, procedures, and guidelines. **Requirements:** * Completed High School education * Intermediate English proficiency (mandatory) * Knowledge of reading and interpreting technical and mechanical drawings, as well as metrology * Knowledge of certifications and audits * Knowledge of SAP – QM module **Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. 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