Customer Service Supervisor

Description

Job Summary: Lead, guide, and supervise the customer service team, promoting engagement and high performance while ensuring quality and excellence in processes. Key Highlights: 1. Team leadership and engagement for high performance 2. Focus on quality and excellence in customer service 3. Monitoring of deadlines and goals **Job Description:** ---------------------- Lead, guide, and supervise the customer service team, promoting engagement and high performance; assign tasks and monitor adherence to deadlines and goals; ensure quality in customer service, guaranteeing standardization and excellence in processes; **Desired Qualifications:** -------------------------- Completed or ongoing undergraduate degree; Previous experience in administrative routines; Proficiency in Microsoft Office suite, especially Word, Excel, and Outlook); Leadership profile; Driver's license category B. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- YES **Benefits:** --------------- Meal allowance; Transportation allowance; Salary advance; Dental plan. **Work Location:** ---------------------- Vitória/ES **Working Hours:** ------------------------ Flexible schedule availability