Customer Service Assistant

Description

Job Summary: We are seeking a Customer Service Assistant to work at a technology and technical support company, handling customer service, organizing service orders (SOs), and supporting the team. Key Highlights: 1. Professional growth opportunity 2. Constant learning environment 3. Direct exposure to real-world technologies and projects JOYn RH is a recruitment and selection consulting firm that connects professionals with top-tier clients across Brazil. **About the opportunity:** We are looking for **a Customer Service Assistant** to join one of our clients — an established company in the technology and technical support sector. If you are organized, communicative, enjoy interacting with people, and seek professional growth, this position may be right for you! **Responsibilities** ✨ Provide in-person, telephone, and WhatsApp customer service; ✨ Receive customers and register equipment; ✨ Create, organize, verify, and finalize Service Orders (SOs); ✨ Route service requests to the technical team; ✨ Verify information entered by technicians before SO finalization; ✨ Organize documents and support departmental administrative routines; ✨ Support the technical team and ensure excellent customer service. Requirements: Completed high school education; Basic computer skills; ️ Strong verbal and written communication skills; Organization and attention to detail; * Ability to quickly learn new systems; Proactivity, responsibility, and commitment. * **Preferred Qualifications** Prior experience in customer service; Experience in administrative or secretarial tasks; ️ Familiarity with management systems or Service Orders (SOs); Teamwork skills and adaptability to new processes. Benefits Constant learning environment; Direct exposure to real-world technologies and projects; Professional growth opportunity; Collaborative team and relaxed work environment; Unimed health plan; Pharmacy benefits.