**Education Level:** TECHNICAL AND HIGHER EDUCATION. **Number of Positions:** 1 **Responsibilities:** TECHNICAL SUPPORT TO CUSTOMERS FOR SOFTWARE/CRM TOOLS. CUSTOMER SUPPORT VIA CHAT, PHONE, OR VIDEO CALL, ADDRESSING INQUIRIES AND RESOLVING ISSUES. MONITORING CUSTOMER NEEDS AND IDENTIFYING REQUIREMENTS FOR THE COMPANY TO CONDUCT CUSTOMER TRAININGS ON TOOL USAGE; IMPLEMENTING NEW CUSTOMERS; HOLDING PERIODIC MEETINGS WITH CUSTOMERS TO ENSURE SATISFACTION AND CUSTOMER RETENTION. **Working Hours:** 08:00 TO 12:00 \| 13:00 TO 18:00 **Workload:** 44 WEEKLY HOURS, FLEXIBLE HYBRID SCHEDULE **Compensation:** R$ 2\.230,00 PER MONTH **Transportation Allowance:** YES. IRRELEVANT **Meal Voucher:** YES (R$ 0,00\) **Other Benefits:** COMPENSATION OF R$2230,00 \+ R$1080,00 IN FLEXIBLE BENEFITS (TRANSPORTATION ALLOWANCE / FUEL ALLOWANCE AND MEAL VOUCHER) \+ COMMISSIONS \+ CAREER DEVELOPMENT PLAN \+ PPR \- PROFIT-SHARING PROGRAM. HYBRID WORK MODALITY **Mandatory Requirements to Apply:** PERSONAL COMPUTER AND INTERNET CONNECTION FOR REMOTE WORK. EXPERIENCE IN CUSTOMER SERVICE / SUPPORT Minimum Education Level: HIGHER EDUCATION