CUSTOMER SUPPORT SUPERVISOR

Description

Job Summary: We are seeking a Customer Support Supervisor to lead the customer service team, ensuring excellence and efficiency in resolving requests, with a focus on team development and continuous improvement. Key Highlights: 1. Lead the customer service team 2. Ensure excellence in customer relationship management 3. Implement continuous improvements in processes We are looking for a Customer Support Supervisor to lead our customer service team, ensuring excellence in customer relationships and efficiency in resolving requests. This professional will be responsible for monitoring performance metrics, developing the team, and implementing continuous improvements in support processes. \*Requirements:\* Minimum 2 years or more of experience in customer service; Minimum 1 year of experience as a team leader or supervisor; Communicative, organized profile with strong people leadership skills; Ability to keep the team motivated and aligned even during periods of high demand; Completed or ongoing bachelor's degree; Familiarity with Zendesk platforms is a plus; Compensation: R$1\.518,00 \- R$3\.500,00 per month Benefits: * Dental insurance * Childcare allowance * Transportation allowance Education: * Currently pursuing or having interrupted bachelor's degree (Mandatory) Experience: * Leadership experience (Mandatory) Work Location: On-site