Description
Job Summary:
Professional responsible for conducting proactive collections, negotiating payment agreements, monitoring notifications, and supporting the structuring of departmental collection processes.
Key Highlights:
1. Conduct proactive collections and payment negotiations
2. Monitor notifications and ensure deadlines are met
3. Support the structuring of collection processes
**Main Responsibilities:**
* Conduct proactive customer collections via WhatsApp, phone calls, and e\-mail;
* Monitor notifications and ensure response deadlines are met;
* Negotiate payment agreements and methods with customers at various delinquency levels;
* Record and track all interactions in the internal system;
* Issue and send bank slips (boletos), delinquency reports, and payment confirmations as needed;
* Support the structuring of collection processes and controls.
**Requirements:**
* Prior experience in collections or customer service;
* Strong verbal and written communication skills;
* Organizational skills and agility in managing tasks.
* Preferred Qualifications:
* Experience in customer collections
* Proficiency in spreadsheets or collection systems such as Mega Sênior, Main responsibilities:
Employment Type: Full-time CLT
Compensation: R$2\.300,00 \- R$2\.750,00 per month
Benefits:
* Health insurance
* Dental insurance
* Fuel allowance
* Free parking
* Profit-sharing program
* Life insurance
* Meal voucher
* Food allowance
* Transportation voucher
Experience:
* Negotiation (Mandatory)