BASE ACTIVATION ANALYST

Description

Job Summary: Responsible for reactivating inactive service providers, performing data cleansing and updating registration records to ensure the accuracy and fidelity of the professional network. Key Highlights: 1. Contact inactive service providers and negotiate their return to the network 2. Verify the existence, availability, and operational status of service providers 3. Structured and organized work environment Responsible for reactivating inactive service providers from the registered database, performing data cleansing and registration updates to ensure the service provider network accurately reflects available and operational professionals. **Responsibilities:** * Contact inactive service providers, identify reasons for inactivity, and negotiate their return to the network where applicable; * Verify the existence, availability, and operational status of service providers; * Reactivate qualified service providers and permanently deactivate those no longer operational; Requirements: **Mandatory Requirements:** * Completed high school education; * Experience in customer service, collections, or base reactivation; * Strong verbal and written communication skills; * Organizational skills and ability to record and track information. **Desirable Requirements:** * Currently pursuing a bachelor's degree; * Experience with remote work (phone and WhatsApp); * Commercial profile with negotiation skills; * Basic geographical knowledge (to be developed during onboarding). Benefits **Compensation and Benefits:** * Salary: To be discussed * Meal Allowance: BRL 21.00 per day (Flash Card – unrestricted use) * Transportation Allowance or Fuel Assistance * AMIL Health Insurance – no payroll deduction * AMIL Dental Insurance – co-payment based * Decompression area for breaks throughout the day * Structured and organized work environment * Engagement and Development Platform: + Access to free courses for professional development + Ongoing team engagement initiatives + Performance- and participation-based rewards **Selection Process Steps:** * Application * Profile screening * HR interview * Leadership interview * Offer * Admission medical and psychological examination * Onboarding If you would like to learn more about us, please visit: www.veloxcontactcenter.com.br