IT SUPPORT ASSISTANT

Description

Job Summary: An IT professional responsible for the installation, configuration, maintenance, and technical support of hardware and software, as well as documentation management and assistance in technological improvements. Key Highlights: 1. Comprehensive hardware and software technical support 2. Network infrastructure management and organization 3. Support in implementing technological improvements **Job Description:** ---------------------- Installation, configuration, updating, preventive and corrective maintenance of: laptops, monitors, workstations, printers, tablets, video conferencing devices, televisions, telephones, and related hardware; structured cabling, switches, patch panels, access points, surveillance cameras; power supplies, stabilizers, UPS units, and generators; Windows or Linux operating systems and installed or embedded software; VoIP, VPN, and Wi-Fi; to users/employees and to the technology resources provided by the company: provide technical support; deliver basic guidance; resolve usage-related questions; assist with application/software customization; ensure all service requests and actions taken are recorded in the proprietary system used by the Technology Management Department of the Foundation. Open, track, and close tickets registered on IT service provider platforms; maintain organized and up-to-date documentation regarding: structured network; IT procedures; equipment and software procurement; receive and verify all deliveries procured by the Information Technology Management Department for internal use by the Foundation or for projects associated with it; support the IT team in implementing improvements to the Foundation’s technological environment and its funding programs; **Desired Qualifications:** -------------------------- Specific education: Preferred: short-term online or in-person courses on Windows operating systems, computer networking, maintenance of IT equipment or electronics, and Office 365\. **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Salary:** ------------ $3,180\.58 **Benefits:** --------------- Meal Ticket R$ 854.00 and Car Ticket R$ 501.00 \+ UNIMED and dental plan **Work Location:** ---------------------- FAI UFSCAR **Working Hours:** ------------------------ 08 00 12 00 14 00 18 00