We are looking for new talents to join our Operations Team. Our mission is to bring people and places closer together, delivering excellence in service and ensuring safe travel experiences for our users. We aim to become a benchmark in highway concession as a pillar of sustainable development in the State of São Paulo. Do you identify with this? \#JoinEIXOSP **Responsibilities and Duties** Responsible for monitoring and coordinating real-time operations, efficiently mobilizing resources and teams during emergencies and user assistance. Must ensure compliance with safety procedures and protocols established in the CCO manual and the concessionaire’s contract, keeping the team consistently updated on operational guidelines. **Requirements and Qualifications** **Requirements:** Completed High School education; Basic computer skills. **Desirable:** Previous experience in customer service; Quebec Code; CCTV knowledge. **Additional Information** Work Location: São Carlos/SP 2x2 shift schedule (**FERISTA**) (work two days, rest two days); Full availability for shifts: 6:00 AM to 6:00 PM or 6:00 PM to 6:00 AM. **To make your journey even more amazing, Eixo SP offers you:** Health insurance; Dental insurance; Life insurance; Welhub (Gympass); Transportation allowance (shuttle service); Transportation from São Carlos to the Operational Headquarters building; Meal allowance and/or food allowance; Profit-sharing program (PLR). Eixo SP manages the largest highway concession in Brazil—over 1,200 kilometers of road network comprising 12 highways across São Paulo State, stretching from Rio Claro in the central region to Panorama in the far western border with Mato Grosso do Sul State. The company began operations in June 2020, investing in infrastructure works, signage, technology, human resources, and operational capabilities to serve users effectively. The concessionaire administers 263.42 kilometers of SP-310 and SP-225 highways between São Carlos and Rio Claro, and between Itirapina and Bauru—roads already under concession for 20 years—as well as 958 kilometers previously managed by DER (Department of Highways), including segments of SP-284; SP-293; SP-294; SP-331; SP-425; SP-261; SP-304; SP-308; SP-197; and SP-191, connecting municipalities in the Bauru, Marília, and Presidente Prudente regions. The agreement signed with the São Paulo State government foresees R$14 billion in infrastructure and technology investments over the 30-year concession period. This includes duplication of 600 kilometers of highways, plus construction of shoulders, frontage roads, and bike lanes. The User Assistance Service (SAU) is already operational 24/7 along the entire stretch, providing emergency support to users. Having trouble with registration or encountering any other issue on the Gupy platform? Visit the Help Center – Candidate Support