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We are seeking a team of engaged professionals passionate about making a difference.\n\n\nIf, like us, you believe you can make a difference, join our team and grow with us!\n\n### **Key Responsibilities:**\n\n \n\n* Provide **Level 1 Technical Support** for technology, applications, and equipment to internal and external customers.\n* Deliver support for corporate systems, software, and applications (installation, configuration, error correction, relocation, and hardware/software replacement).\n* Perform support activities via ticketing system **ITSM**, remotely or on-site.\n* Provide technical support aimed at maintaining customer platform **availability and performance**.\n* Ensure compliance with customer requirements (**SLA** – Service Level Agreement) regarding the availability of telephony, IT, and infrastructure resources.\n* Monitor ongoing activities until resolution to improve processes and prevent recurrence of issues.\n\n### **Mandatory Requirements:**\n\n \n\n* Proficiency in **Microsoft Office Suite – Intermediate level**.\n* Knowledge of **telecommunication systems and networks**.\n* Experience in technical support routines and customer service.\n\n### **Preferred Qualifications:**\n\n \n\n* Experience with Service Desk / ITSM tools.\n\n### **CLT Employment \\+ Benefits:**\n\n \n\n* On-site work in **PIRACICABA/SP**.\n* Working hours: **Monday to Friday, 8:00 AM to 5:00 PM**.\n* Medical and dental plans.\n* Life insurance.\n* Meal allowance / Food voucher.\n* Transportation voucher.\n* Discount club.\n* Access to Wellhub (gyms) and Mente Tranquila.\n* Discounts on Positivo products.\n* Elleve Performance: Discounts on universities and courses.\n* And much more.\n\n\nIf this opportunity resonates with you and you wish to grow alongside Positivo S\\+, apply now and become part of our team!\n\n\n \n\nMinimum Education: High School Diploma","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1766024255000","seoName":"junior-support-technician-presential","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://br.ok.com/en/city-brotas/cate-help-desk-it-support/junior-support-technician-presential-6475006792320212/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"cdb0b4b9-0e32-4407-b246-dbbcd6b0f8cc","sid":"7b6836d4-d336-45d9-96cf-5b37f80f0556"},"attrParams":{"summary":null,"highLight":["Level 1 Technical Support","Corporate Systems Support","CLT Employment with Benefits"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Ibaté,São Paulo","unit":null}]},"addDate":1765859905650,"categoryName":"Help Desk It Support","postCode":null,"secondCateCode":"info-comm-technology","kycTag":null,"pictureUrls":null,"isFavorite":false},{"category":"4000,4241,4251","location":"R. 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Theoretical Training/Course Schedule: 9:00 AM to 3:00 PM. Initial Phase Espro Course: 12 business days (Monday to Friday, online). Intermediate Phase Espro Course: Once a week (in-person). Contract Duration: 15 months. The apprentice will begin activities at Espro in an online theoretical training format. They will remain in theoretical training at Espro for 12 days. After completing this initial phase, the apprentice will start activities at the company and attend Espro once a week (in person). Interested? 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Ready to join us on this journey?\n\n \n\n \n\n**Responsibilities and duties** **What are we looking for?**\n\nA proactive, committed individual with strong interpersonal skills.\n\n **Your day-to-day will include:**\n\n \n\n* Registering and managing service tickets, handling 1st and 2nd level requests;\n* Providing support for operating systems and software installation, Office Suite, Networks, Printers and Peripherals, as well as desktop and laptop maintenance;\n* Performing directory mapping, POP/Exchange email configuration, Lotus Notes, profile setup, VPN installation, IP configuration;\n* Monitoring, responding to, and updating tickets in the system, preventing queues that could compromise project SLAs, and minimizing the number of backlog tickets;\n* Creating and updating knowledge base articles, procedures, support scripts, and problem resolutions on the KCS portal.\n\n \n\n**Requirements and qualifications** \n\n* High school diploma\n* Knowledge in Network Troubleshooting, Microcomputing, Software and Hardware, Service Desk tools, Operating Systems, and Office Suite.\n\n **Differentiating factors**\n\n* Pursuing a higher education degree in Technology.\n\n **Work schedule**\n\n* Monday to Friday from 8:00 PM to 5:00 AM\n* **Work model:** 100% onsite\n* **Location:** São Carlos \\- SP.\n\n **NOTE:** Hey! If you don't meet all the job requirements, we still invite you to apply, okay? 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São Carlos, 1799 - Centro, São Carlos - SP, 13560-011, Brazil","infoId":"6452863258112212","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Toll Agent I - São Carlos","content":"We are looking for new talents to join our Collection Team\n\n\n\n \n\nOur challenge is to bring people and places closer together, providing excellence in service and ensuring safe travels for our users.\n\n \n\nWe aim to be a reference in highway concessions as a driver of sustainable development in the state of São Paulo.\n\n \n\nDo you have a collaborative profile, enjoy solving problems, performing analysis, and using data to support decision-making?\n\n \n\n\\#JoinEIXOSP\n\n **Responsibilities and duties** \n\nCollect toll fees according to vehicle classification and category, provide correct change in current coins, verify authenticity of banknotes, securely store collected amounts, and issue receipts for received payments. Verify and control coupons. Provide information and distribute campaign communication materials to users, as well as assist in traffic guidance at the toll plaza. Assist in lane operations at the toll plaza, such as opening and closing collection lanes using traffic cones; checking operational conditions of equipment and signage; redirecting vehicles and queues to other booths; moving stalled vehicles from the lane to the shoulder; assisting users and their vehicles; transmitting and receiving radio communications, supporting CCA operators and controllers, and performing queue management operations when necessary.\n\n **Requirements and qualifications** \n\nHigh school diploma;\n\n\nPrevious customer service experience desirable;\n\n\nBasic knowledge of Microsoft Office suite desirable;\n\n **Residence in São Carlos/SP \\- mandatory.**\n\n **Additional information** \n\nWork location: São Carlos/SP\n\n\nWork schedule: 2x2 shift (work 2 days, rest 2 days)\n\n\nFull availability of shifts: 6:00 AM to 6:00 PM or 6:00 PM to 6:00 AM\n\n **To make your journey even better, EIXO SP offers:**\n\n\nMedical insurance;\n\n\nDental insurance;\n\n\nLife insurance;\n\n\nGympass (Wellhub);\n\n\nTransportation allowance; (provided)\n\n\nTransportation from São Carlos to the Toll Plaza;\n\n\nMeal voucher or food allowance;\n\n\nProfit and Results Sharing (PLR), subject to goal achievement and performance;\n\n\nChildcare allowance for mothers (internal benefit according to specific dates and policies).\n\n \n\nEixo SP manages the largest highway concession in Brazil. 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