Job Summary: Professional to monitor KPIs, act as a strategic bridge, optimize communication, and analyze channels for continuous improvement. Key Highlights: 1. Autonomy to write your own journey 2. Freedom to be who you are 3. Opportunity to make things happen We are more than a machine—we are people who transform and **create infinite possibilities.** We work to **simplify and accelerate businesses for everyone**, delivering intelligent financial solutions. Here, we invest in **technology**, foster **development**, and drive **innovation** to create new possible paths and generate positive impact worldwide. At Cielo, we work with **autonomy** to write our own journey, **freedom** to be who we are, and the opportunity to **make things happen**. We are a team that **dreams collectively**, offering a comprehensive experience and focusing on the physical and mental well-being of our 7,000+ employees and their families. We believe in **inclusion and welcoming** all people, respecting their uniqueness and diverse life experiences. Let’s fulfill your dreams together! **Responsibilities and Assignments** ----------------------------------- **There’s a place for you in this purpose:** * Monitor key indicators (CPC, conversion, productivity, financial impact) and recommend strategic adjustments; * Act as a strategic bridge between collections, technology, marketing, and CRM, ensuring tactical and operational alignment; * Evaluate, redesign, and optimize the communication mix (phone, SMS, email, WhatsApp, push, etc.) with a focus on performance and user experience; * Analyze the effectiveness of different contact channels, proposing data-driven continuous improvements; * Validate customer segmentation, journeys, and prioritization to ensure alignment with collections objectives; * Conduct exploratory analyses and executive reporting, translating complex insights into clear recommendations. **Requirements and Qualifications** ------------------------------ **What does the #CieloTeam expect from you?** * Prior experience in Collections, CRM, Collections Planning, or related areas; * Strong analytical ability, with proficiency in collections metrics and communication channels; * Familiarity with CRM tools, dialing platforms, and customer service systems; * Strategic vision combined with execution capability and operational follow-up; * Advanced Excel; SQL, Power BI, or other data analysis tools are a plus; * Excellent communication skills for internal collaboration and external vendor engagement. **Additional Information** -------------------------- **Why live infinite possibilities alongside us?** * Medical and Dental Assistance; * Annual Variable Compensation (PPR); * Meal and Food Allowance; * Commuter Bus/Transportation Voucher or Parking; * Hybrid Work Model; * Remote Work Allowance; * Life Insurance; * Home and Auto Insurance; * Family Funeral Assistance; * Private Pension Plan; * Support Channel for Specialists (nutrition, psychology, gynecology, etc.); * Vaccination Campaign; * Access to various courses on our Educa platform; * Wellhub; * Healthy Pregnancy Program; * Extended Maternity and Paternity Leave; * Daycare Allowance; * Birthday Day Off; * Flexible Dress Code; * Flexible Working Hours; * Short Friday; * Extended Lunch Break (1h30).