CUSTOMER EXPERIENCE ANALYST - Virginia

Description

Job Summary: A professional responsible for maintaining the customer journey, identifying opportunities for continuous improvement, and collaborating across departments to strengthen relationships and train teams. Key Highlights: 1. Maintaining the customer journey and identifying opportunities for continuous improvement. 2. Strengthening the customer-company relationship and cross-departmental collaboration. 3. Training teams and implementing customer experience methodologies. An automotive distributor in Ribeirão Preto (Virginia) is seeking a Customer Experience Analyst. **Responsibilities:** Responsible for maintaining the customer journey, identifying opportunities for continuous improvement at touchpoints. Collaborate cross-departmentally to strengthen the relationship between customers and MMarra. Contribute to identifying and developing a training agenda aimed at equipping teams to deliver excellent service at every stage of the customer journey. Implement customer experience (CX) methodologies and metrics—such as NPS, CSAT, CES, and FRC—and subsequently monitor and analyze these metrics to support future initiatives. Previous experience as a Customer Service Specialist, Customer Support Analyst, User Experience Consultant, or Customer Satisfaction Coordinator may indicate alignment with some responsibilities of this role. Bachelor’s degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Employment Type: Full-time, on-site. * Schedule: Full-time. * Working Hours: To be determined.