Job Summary: A professional responsible for monitoring camera systems, analyzing incidents, managing incident reports, and communicating the status of situations. Key Highlights: 1. Real-time monitoring of camera surveillance systems (CFTV) 2. Criticality analysis and implementation of measures for incidents 3. Incident management and communication with internal and external departments Since 2011, we have been consolidating our position in the market as an IT solutions company, offering a service portfolio covering End User Support and Professional Services. We are further expanding our market presence, with over 70 professionals distributed across various regions of the country, serving 100% of the national territory. Currently, we are recognized for the quality of our services, supporting major market players and serving large IT clients such as Algar, Stefanini, Sonda IT, Tech Mahindra, Atos, Positivo, Atento, and others. Interested? Check out the opportunity we are offering: Monitoring Operator – Service Provider Opportunity Type: Exclusively for professionals operating under their own legal entity (PJ). Work Model: On-site support for a 3AM IT client. Duration: Indefinite. Shift Schedule: 12X36. Ribeirão Preto – SP. *Responsibilities and Duties:* The professional will be responsible for real-time monitoring of camera surveillance systems (CFTV), reviewing alerts and identifying situations requiring action. They must analyze the criticality of incidents and implement necessary measures, such as opening incident tickets with technical departments or contacting emergency authorities via 190 in urgent cases. They will also manage incident tickets, ensuring proper documentation of actions taken and tracking them to final resolution. Additionally, they must maintain consistent communication with internal and external departments, providing clear updates on incident status. The professional will act preventively, suggesting process improvements while strictly adhering to established operational procedures and security policies. *Qualifications and Requirements:* Easy access to the work location; Familiarity with the described responsibilities; Availability to start immediately. Minimum Education: Technical Course