DIGITAL PLANNING COORDINATOR

Description

Job Summary: A professional to manage the operational performance of digital channels, monitor campaigns, and optimize collection journeys. Key Highlights: 1. Coordinate the execution of digital campaigns and manage communication workflows 2. Monitor operational KPIs and act as an interface with other departments 3. Ensure the proper implementation of digital self-negotiation strategies **Digital Channels Coordinator** We are seeking a Digital Channels Coordinator to join our team. Location: Ribeirão Preto Employment Type: CLT This professional will be responsible for the operational management of digital channels, ensuring execution of defined strategies, monitoring digital campaigns, and continuously optimizing collection journeys. **Requirements** * Bachelor’s degree in Administration, Marketing, Advertising and Public Relations, Technology, Information Systems, or related fields. * Experience managing digital campaigns * Knowledge of communication automation * Ability to analyze KPIs * Familiarity with digital tools **Main Responsibilities** * Coordinate the execution of digital collection campaigns * Manage communication workflows via WhatsApp, SMS, e-mail, and RCS * Track the performance of digital collection workflows * Coordinate the implementation of negotiation bots and automation solutions * Monitor operational KPIs and propose adjustments to digital strategies * Act as an interface with Operations, Technology, and MIS departments * Ensure the proper implementation of digital self-negotiation strategies * Identify solutions aligned with the office’s digital scope and strategic objectives **Working Hours** Monday to Friday, from 8:12 AM to 6:00 PM. Minimum Education Level: Bachelor’s Degree * Discount Club * Transportation Allowance * Dental Insurance * Health Insurance * Meal Allowance * Life Insurance * Food Voucher * Birthday Day Off