SOCIAL MEDIA INTERNSHIP

Description

Job Summary: A Social Media Intern to support the Communications and Marketing team in monitoring social media, customer engagement, and identifying trends to enhance digital intelligence. Key Highlights: 1. Support the Communications and Marketing team 2. Monitor mentions, respond to interactions, and identify trends 3. Contribute to the continuous improvement of digital communication processes **JOIN OUR TEAM!** We are seeking a **Social Media Intern** to support the Communications and Marketing team in monitoring Zinho’s social media and other digital channels, contributing to customer service, brand reputation tracking, trend identification, and insight generation. Assist in organizing information, preparing reports, and updating metrics, ensuring a humanized digital relationship aligned with the company’s positioning and supporting the continuous improvement of communication and digital intelligence processes. Key responsibilities include: * Monitor daily mentions of Zinho, its brands, products, and competitors across social media and other digital channels; * Respond to 100% of consumer interactions on social media (comments, private messages, tags, and mentions) within established standards and SLAs; * Identify opportunities, trends, trending topics, and relevant consumer perceptions, reporting insights to the Communications and Marketing team; * Identify potential image crises, recurring complaints, and risks to brand reputation, escalating to the responsible team when necessary; * Support the brand’s digital relationship by ensuring humane, courteous, and tone-of-voice-aligned customer service; * Prepare periodic Social Listening reports, consolidating metrics, key topics, opportunities, and alerts; * Continuously monitor competitors’, influencers’, and industry benchmarks’ digital performance and activities; * Organize and maintain updated controls, records, and dashboards for social media monitoring and engagement; * Support the Communications and Marketing team in researching trends, benchmarking, campaigns, and consumer behavior; * Contribute to the continuous improvement of monitoring, engagement, and digital intelligence processes by proposing optimization opportunities;