IT Support Assistant

Description

Job Summary: Responsible for IT support, ensuring the proper functioning of systems and devices, contributing to operational continuity and information security. Key Highlights: 1. Agile technical support and effective incident resolution. 2. Preventive and corrective maintenance of IT equipment. 3. Support in access management and digital security. GS Inima Brasil \| Ribeirão Preto \- SP \| On-site Job Description ❇️ This position is responsible for providing Information Technology support, including user assistance, equipment maintenance, infrastructure network support, and monitoring of IT resources. You will ensure the proper functioning of systems, devices, services, and access, contributing to operational continuity and the company's information security.* ️ **Working Hours:** 08:00 to 18:00, Monday to Friday, with a 1h12 lunch break. ️ **Meal/Voucher Allowance** – support for your daily meals; **Christmas Basket** – a special gesture at year-end; **Health Insurance Plan** – comprehensive care for you; **Dental Insurance Plan** – always up-to-date oral health; ️ **Life Insurance (at no cost)** – protection for you and your family; **Transportation Voucher** – convenience for your daily commute; **Medication Assistance** – financial support for treatments and prescriptions; ️ **Wellhub** – access to gyms and physical activities; **Pluxee Cuida** – psychological, social, nutritional, legal, and financial counseling support; **Private Pension Plan** – with 100% employer contribution; **Profit and Results Sharing (PLR)** – recognition of your performance. Responsibilities and Duties Provide technical support to users, ensuring agile response and effective resolution of incidents related to hardware, software, connectivity, networks, printers, and other IT resources; Perform preventive and corrective maintenance on computers, devices, printers, and peripherals, ensuring operational continuity and optimal equipment performance; Configure, monitor, and support local networks (LAN/Wi\-Fi), including access control, fault identification, issue resolution, and stability and performance tracking; Execute installation, updates, and configuration of operating systems, corporate applications, productivity tools, and digital security policies defined by IT; Support access management (user creation, modification, and deactivation), adhering to internal policies, information security standards, and governance best practices; Monitor the IT environment, including bandwidth usage, network service functionality, antivirus, firewall, backup routines, and system integrity, logging and addressing incidents; Develop, maintain, and organize technical documentation, including asset inventory, operational procedures, maintenance records, and equipment movement tracking; Assist in procurement of IT equipment and supplies, supporting quotations, basic analyses, delivery follow-up, invoice registration, and supplier interaction; Support control and monitoring of IT service contracts and partners, contributing to renewals, reviews, administrative workflows, and performance indicators; Participate in projects and implementation of new IT infrastructures, collaborating on testing, configurations, and technical validations as directed by the team. Requirements and Qualifications **Education:** Currently pursuing a bachelor’s degree. **Fields of Study:** Information Technology, Information Systems, Computer Science, Networking, or related areas* ️⃣ Basic knowledge of Windows and Linux operating systems; * ️⃣ Understanding of computer networking (IP, DNS, DHCP, switches, routers); * ️⃣ Ability to identify and resolve simple technical issues; * ️⃣ Basic knowledge of Microsoft Office and productivity tools; * ️⃣ Strong communication skills, organizational ability, and willingness to learn; * ️⃣ Awareness of digital security and best practices for IT usage. Desirable Requirements * ️⃣ Familiarity with server administration (Active Directory, File Server); * ️⃣ Prior experience in technical support (academic, internship, or informal); * ️⃣ Knowledge of ITSM tools for ticket management; * ️⃣ Technical English for reading documentation; * ️⃣ Understanding of cloud computing (Azure, AWS, Google Cloud); * ️⃣ Familiarity with monitoring tools (Zabbix, Grafana); * ️⃣ Awareness of automation (PowerShell, Bash); * ️⃣ Basic knowledge of ITIL practices. Apply Now Salary Range To be determined Employment Type CLT Benefits Meal/Voucher Allowance; Christmas Basket; Health Insurance Plan; Dental Insurance Plan; Life Insurance (at no cost); Transportation Voucher; Medication Assistance; Wellhub; Pluxee Cuida; Private Pension Plan; Profit and Results Sharing (PLR).