Job Summary: Technical support for retail management systems, resolving user inquiries and configuring commercial automation equipment. Key Highlights: 1. Technical support for retail management systems 2. Resolving user inquiries and configuring commercial automation equipment 3. Prior experience providing technical support for systems Responsibilities: Provide technical support for retail management systems. Resolve user inquiries or difficulties regarding the system via telephone, chat, email, etc. Configure commercial automation equipment: SAT, thermal printers, TEF, digital certificates, etc. Use ticketing tools to meet performance indicators. Desired Knowledge: Remote access, computer networks, databases, and strong communication skills. Advantages: Prior experience providing technical support for systems. Currently enrolled in or having completed a course in Information Technology. Strong communication skills. Benefits: Meal voucher and transportation voucher Work Location: Jardim América - Ribeirão Preto/SP Employment Type: Full-time, CLT permanent position Compensation: R$1.700,00 - R$3.000,00 per month Benefits: * Meal voucher * Transportation voucher Work Mode: On-site